Regular readers of Playpen may have notice things have been somewhat quiet around here recently. There are two reasons for this. One is that Twitter has made an unexpected impact on my blogging. I was quite surprised by this, because it is somewhat of a symbiotic relationship, especially as my tweets are over there in the sidebar. I am yet to make a judgement about whether it is a positive thing that I can comment on something in 140 characters or whether it shows an ever diminishing level of caring about putting together a coherent piece of writing. I’m sure this has affected others out there – has twittering bled your blog dry?
The other, rather more exciting reason, is that I started a new post as a Research Fellow/Lecturer (professor with a small p to you folks in the USA) in Service Design at the Lucerne School of Art and Design, part of the Hochschule Luzern in Switzerland. As the title suggests, it is a mix of research and teaching. I am predominantly teaching on the Masters of Product Design and Management, but dip into a couple of BA courses too.
So, expect the posts here to tend a bit more towards services, but I have long seen interaction/experience design with the broader lens that service design affords, so I don’t imagine the content will radically change. Diving headlong into the bureaucracy that working in a public education institution, in another country (especially Switzerland) entails is in itself a pretty good opportunity to experience the complexity of service offerings both good and bad.
Possibly related posts:
- How much is good service worth? £25m for Amazon UK. (Photo credit: xrrr on Flickr) Amazon’s entire offering really...
- Time-shifting payments with Sprize and Swiss Rail Gap’s new pilot service, Sprize, deals with an age-old...
- Your Failure of Service Is Another’s Opportunity Some of you have no doubt read Dustin Curtis’s...
- Service Means Survival (Photo credit: dos2kx) Lauren posted a linke to BusinessWeek’s report,...
- Is Design Research Useless for Innovation? Don Norman has just posted a very provocative and thoughtful...