Teaching Service Design at Lucerne School of Art and Design

Regular readers of Playpen may have notice things have been somewhat quiet around here recently. There are two reasons for this. One is that Twitter has made an unexpected impact on my blogging. I was quite surprised by this, because it is somewhat of a symbiotic relationship, especially as my tweets are over there in the sidebar. I am yet to make a judgement about whether it is a positive thing that I can comment on something in 140 characters or whether it shows an ever diminishing level of caring about putting together a coherent piece of writing. I’m sure this has affected others out there – has twittering bled your blog dry?


The other, rather more exciting reason, is that I started a new post as a Research Fellow/Lecturer (professor with a small p to you folks in the USA) in Service Design at the Lucerne School of Art and Design, part of the Hochschule Luzern in Switzerland. As the title suggests, it is a mix of research and teaching. I am predominantly teaching on the Masters of Product Design and Management, but dip into a couple of BA courses too.

So, expect the posts here to tend a bit more towards services, but I have long seen interaction/experience design with the broader lens that service design affords, so I don’t imagine the content will radically change. Diving headlong into the bureaucracy that working in a public education institution, in another country (especially Switzerland) entails is in itself a pretty good opportunity to experience the complexity of service offerings both good and bad.

3 Replies

  • Hi Andy, Congrats on the new service design course. I just wanted to chime in to say that the “twitter kills weblogs” phenomenon strikes me as true. I’ve lamented the correlation before, watching blogs I enjoy deteriorate in the wake of newly established twitter streams by the authors. I think of it as conservation of energy. There’s only so much bandwidth you can devote to self-publishing. And to my mind 140 characters may be enough space to proclaim that something exists, but not to add value by placing that something within a larger context.

  • I think it’s definitely the case. I’ve also been twittering less recently too because all my energy has been going into setting up new courses, etc. That said, Twitter at least allows me to keep some kind of voice out there. My other blog eats up quite a bit of time too though.

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