On The Value of Tinkering

by Andy Polaine on April 9, 2012

in Links

On The Value of Tinkering is a thoughtful piece by Jeff Howard on the issues of teaching service design:

An entire generation of web designers have bootstrapped themselves into the profession without the need for a n actual client or project, or anyone else’s involvement or permission. That experimentation is how we learn.

But for a service designer, not only is such an arrangement less than ideal; it’s completely unworkable. Clients and the interactions they embody are the medium of a service. Designing without a client is like cooking without food. You simply can’t credibly explore beyond the line of visibility without access; or prototype without the cooperation of the people and systems involved. Speculative service design requires buy-in from the client (or at least acquiescence) on a scale that dwarfs the first-order disciplines.

Cobbling together that access is one of the core responsibilities of design schools.

This is very true and quite a challenge.

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