September 2012

Webdagene 2012 Notes and Slides

by Andy Polaine on September 26, 2012

in Conference

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From UX to Service Design workshop

Thanks to everyone who took part in our From UX to Service Design workshop at Webdagene 2012 today. As promised here are the notes and slides.

The workshop outline including the brief.

Andy’s notes: Service Design Insights, Blueprints, Experiences & Prototypes

Lavrans’s notes: An Introduction to Service Design Blueprinting

You can find some information about the New Deichman on their blog and the video that Knut Skansen showed on Vimeo here.

Designing for People vs Screens

Here is the PDF version of the slides from my talk, Designing for People vs Screens and I believe Webdagene are also putting up versions on their Slideshare channel.

Update: Webdagene have now uploaded the video and Slideshare slides of my talk. The video is embedded below:

touch elevator buttons

I think I could write a whole series on lift buttons – I regularly see people struggle with this most rudimentary of interfaces. These buttons are from a smart new building at the Hochschule Luzern. They’re touch sensitive buttons displayed by an LED lighting up behind stencilled glass.

It looks trendy, but in practice, they’re awful. There is no satisfying affordance of pressing a physical button (and people love hammering lift buttons even though they know it doesn’t make the lift arrive faster). If the LEDs blow, you don’t know where the buttons are or even if they still work.

If the power completely goes, you won’t even see any of the emergency call buttons printed on top of the glass.

If you are blind, you are totally out of luck anyway. But despite this building having a toilet for the disabled on the ground floor, this lift appears to be only accessible after a flight of five steps, so obviously disability was pretty much and afterthought anyway. Shameful.


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formd >formd is a tool for (for)matting (M)ark(d)own that allows rapid conversion between the two styles of Markdown links and images—inline and referenced. Handy.

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Dead Drops

September 13, 2012

Dead Drops is an interesting physical digital crossover from Aram Bartholl: ‘Dead Drops’ is an anonymous, offline, peer to peer file-sharing network in public space. USB flash drives are embedded into walls, buildings and curbs accessible to anybody in public space. Everyone is invited to drop or find files on a dead drop. Plug your […]

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Bill Moggridge

September 11, 2012

It’s been a sad and bad year for interaction design losing some of its pioneers. Hillman Curtis, Andy Cameron and now Bill Moggridge, arguably the father of interaction design as a discipline and designer of the world’s first laptop, at just 69. The Smithsonian’s Cooper-Hewitt, National Design Museum, where Bill was Director, has posted a […]

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