The Service Design Show

by Andy Polaine on August 26, 2016

in General, Links

I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service design and it’s fractal nature and I completely had a brain freeze in the middle of talking about feasible, viable and desirable. Here’s the resulting interview:

Service Design masterclass links and goodies

by Andy Polaine on April 17, 2015

in Links

I recently taught a Service Design in Helsinki for Ratekoulutus and put together a set of links for the participants. They have their own special, private page for it including some extras, but the rest of it would probably be useful to a wider audience, so here they are. It it by no means exhaustive, but just the things I talked about in the Masterclass.

You will see that there are several books from Rosenfeld Media. This is not simply nepotism – they really do publish most of the best books on UX and related themes. If you use the code POLAINE at checkout you not only get 25% of our book, but all Rosenfeld books. They have a European distribution centre, so ordering direct from the publisher is usually pretty fast and supports both publisher and authors better than using Amazon. But we won’t cry if you opt for Amazon’s convenience instead. Not much, at least.

Some slides, templates and book

Insights gathering


Re-thinking organisations/structures/businesses

Service design & UX agencies/examples

Storyboarding & Experience Prototyping

Future Thinking

Stop researching and start doing

March 13, 2015

Austin Kleon with some sage advice for anyone considering writing a book. It’s all good, but this is especially true: Stop researching, start writing. “There’s an awful temptation to just keep on researching,” says David McCollough. “There comes a point where you just have to stop, and start writing. When I began, I thought that […]

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Safety in games, from Shakespeare to Plato to Play Theory

March 12, 2015

Interesting piece from Jesper Juul on play with this note about Brian Sutton-Smith: On two occasions I heard Brian Sutton-Smith claim that play provides a modicum of joy in our pain-filled lives. Although that wasn’t meant as a definition of play, it is interesting by reversing the order of events: we aren’t safe, and therefore […]

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Antirom 20th Anniversary Event

February 18, 2015

REWIND to 1995 – A collective of young Londoners launches Antirom, a CD-ROM of experimental interactive software, at Cameraworks gallery in Bethnal Green. The many brief, playful, funny ‘toys’ on the disc have quite an influence in interaction design circles. FFWD to 2015 – Generations of computer hardware rush past leaving Antirom unplayable on any […]

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Comcast Customer Receives Bill Addressed to ‘Super Bitch‘

February 12, 2015

In our book on service design and elsewhere, we often talk about how much people are at the heart of services. Although branding folk like to speak of products having personalities, your car does not wake up with a hangover, and your iPhone does not hate its boss and act surly with its user all […]

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Be My Eyes ~ Lend Your Eyes to the Blind

January 18, 2015

Be My Eyes is an app that actually benefits people. Imagine that. It crowdsources help for visually impaired people by simply using a video link to someone else who can tell them what they’re looking at. Smart and simple.

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The Cheapest Generation

December 11, 2014

The Cheapest Generation is an interesting piece over at The Atlantic about “why millennials (Gen Yers) aren’t buying cars or houses, and what that means for the economy.” In short, the emotional appeal of owning a car or house that their parents had is no longer so strong. They prefer, instead, to have access to […]

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Winterhouse Institute

December 11, 2014

The Winterhouse Institute focusess on non-profit, self-initiated projects that support design education, as well as social and political initiatives. What the Omnium Creative Network should have been – nice to see this off the ground.

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The Daily Monster

December 11, 2014

Stefan Bucher’s inky fellas.

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