Service Design. Now in Korean.

by Andy Polaine on September 16, 2016

in Book

Service Design Book Korean Cover

Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, Korea. It’s great to see the final result, even though I can’t read the language of course. Korean readers will have to tell me how it is. You can buy it online here.

Also, thanks to Dr Eunki Chung, a PhD graduate at the Human Computer Interaction Institute of Carnegie Mellon University who was assisting. There’s a nice circle that has been closed, since the book is a textbook for CMU Design’s Designing for Service course. The course was originally designed by Shelley Evenson in 2007, who is now one of my bosses at Fjord and Executive Director of Organisational Evolution.

The Service Design Show

by Andy Polaine on August 26, 2016

in General, Links

I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service design and it’s fractal nature and I completely had a brain freeze in the middle of talking about feasible, viable and desirable. Here’s the resulting interview:

Design to the Power of Ten UX Australia 2016

August 25, 2016

Thanks to everyone who came to my workshop at presentation at UX Australia. Below is the deck for my Design to the Power of Ten presentation: You can view it directly on Speakerdeck here. UPDATE: The audio recording is now available, so you can listen and click along at home:

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Services need to manage reverse ID better

August 22, 2016

Having finally relocated to a permanent address in Sydney and re-docking with government and utilities, I’ve been experiencing the whole gamut of customer services. There are a whole host of things to register for and the way companies go about it is different every time. The good news is that most of this is much […]

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Hello UX Australia 2016

August 22, 2016

Just a quick note to say I’m heading to Melbourne for UX Australia 2016 where I’ll be running my Design a Service in Six Hours workshop and also doing a presentation called Design to the Power of Ten looking at the fractal nature of service design. The he workshop is sold out (thanks everyone who […]

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The Circular Economy Officer

December 26, 2015

There’s an interesting short piece over at Sustainable Brands asking whether we need a new kind of CEO – a Circular Economy  Officer. They interviewed my brother who makes a good case for industrial designers: Matt Polaine, former circular economy research lead at BT, says a key remit of any circular economy role should be to understand […]

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You drive me crazy — considering the brand and human experiences of autonomous cars

July 23, 2015

Photo: Steve Jurvetson When Google’s self-driving Lexus cut off Delphi Automotive’s self-driving Audi, forcing it to take “appropriate action” by aborting a lane change, the near miss between them was reported in terms of the technology and liability. With the exception of Reid Hoffman’s thoughtful piece, Driving in the Networked Age, the brand and service […]

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Service Design masterclass links and goodies

April 17, 2015

I recently taught a Service Design in Helsinki for Ratekoulutus and put together a set of links for the participants. They have their own special, private page for it including some extras, but the rest of it would probably be useful to a wider audience, so here they are. It it by no means exhaustive, […]

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Switching hemispheres

April 16, 2015

I have some big news to announce. After six years teaching and researching service design at the Hochschule Luzern I will be leaving my post there at the end of August. It has been an informative and formative time for me. Thanks to all my former students on whom I have inflicted my prototypes of […]

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The Apple Watch, skeuomorphism and metaphors

March 25, 2015

I had a Twitter exchange with John Gruber yesterday in response to his point about the Apple Watch and skeuomorphism: I don’t think iOS or OS X needed to eschew skeuomorphic textures, but Apple Watch did. Gruber was referring to Craig Hockenberry’s piece about the Apple Watch’s OLED display. In particular Hockenberry’s argument that the […]

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