UX and Service Design in Lisbon

by Andy Polaine on May 13, 2013

in Conference

From UX to Service Design at UX-LX

UXLX

I’m heading off to Lisbon tomorrow to run a workshop at UX-LX in Lisbon called From UX to Service Design. It’s only 3.5 hours, so I’ll mainly be working with the participants on service design blueprinting.

I’m really looking forward to the conference, which has great lineup and everyone sense is a fantastic event put together by the tireless Bruno Figueiredo and his team.

Fortunately or unfortunately, depending on if you have a ticket or not, the conference and the workshop are both totally booked out, so there is a slim chance that you will be able to get in now. There is a waiting list though. If you are a participant or just at the conference, do come and say hello and, as Rosenfeld Media are sponsoring the conference, we have a 25% discount code for our book, which I can whisper in your ear! Or just keep an eye out on Twitter, because it’ll be there soon enough.

Service Design Drinks, Lisbon

Logo SDD Lisboa SlideFilm848be3

I’ll also be giving a talk on the same evening, May 16th, at Service Design Drinks, Lisbon along with Jon Kolko, which I’m looking forward to. We’ll both do a short presentation and then we are simply going to have a chat with each other and the audience.

I believe this one still has some spaces. It’s all very informal and you can bring your own bottle(s). It starts at 19:45 and is hosted by the generous folks at FANQ. You’ll need to register on the Eventbrite link.

We have also discount code for attendees to this too, so collar me and I’ll let you know. Or, you know, Twitter…

Hopscotch – programming on the iPad for kids

by Andy Polaine on April 18, 2013

in General, Links

Hopscotch iPad App

Hopscotch is a new programming language/environment iPad for kids. I don’t have my iPad here right now, but I’m looking forward to having a go on this. It is probably too advanced for my four year-old daughter still (I’ll have to see how necessary being able to read or write is), but it looks perfect for school-age children. The quote from a child on the website sums it up nicely:

“I like it because it’s fun and you can make the characters do whatever you want and play it like a movie.” – Audrey, age 8

You can make interactive things too, I’m sure.

(Via Jeroen)

Create a one-click expiring link

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DeadC.net is a link shortening service with a difference. You can create a URL that can only be clicked upon once. Of course, it’s only a re-direct, so someone can always copy the redirected URL, but useful for quickly sharing things "without being tracked," as the site says. In many ways, this is horribly wrong, [...]

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Presenting a nested set of meta-principles for service design

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A rather last minute post to mention that I’m on my way to the EAD Crafting the Future Conference at the HDK, School of Design and Crafts in Gothenburg, Sweden today. The conference starts tomorrow, 17th April, and runs until Friday 19th April. I’ll be presenting an academic paper, A nested set of meta-principles for [...]

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Draft. Write Better.

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Draft is a way for writers to collaborate online writing in Markdown with version control. It’s very straightforward so far, which is probably a good way to roll. Export doesn’t seem to be working for me at the moment, but the plan appears to be to export to Dropbox et al and keep things in [...]

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Moving Playpen’s RSS Away From Feedburner

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Since Google is shutting down Google Reader, it seems pretty likely that Feedburner is going to get axed at some point too. So, I have decided to move Playpen’s RSS feed away from Feedburner. I want to experiment with a couple of different options and platforms for the site anyway and moving the feed back [...]

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No-rage CSS layout

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Learn Layout is a great little site. I can code HTML and CSS, but not brilliantly and I don’t have to do it that often. When I do, I always have to re-cap on the latest developments. This tutorial site is just what I need: I assume you already know what selectors, properties, and values [...]

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Service Design: From Insight to Implementation is here!

March 13, 2013

I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post about it over on the book’s home at Rosenfeld Media. If you feel like tweeting or blogging about it, that would be great. What really helps is a quick review on Amazon.com [...]

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A Golden Rule for Interactions and Life

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Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response is cursory before turning the conversation back to themselves. These relationships soon end or we put up with them because the other person is our mother. I tweeted yesterday [...]

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O’Reilly Webcast: Designing cross-channel service experiences

February 21, 2013

A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled Service Design: Designing cross-channel service experiences on Wednesday 14th March. It’s my daughter’s birthday, so it’s an auspicious date. The O’Reilly site has all the details and where [...]

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