Service Design in Japanese

by Andy Polaine on May 14, 2014

in General

Sd book japanese cover

I’m happy to announce that our book, Service Design: from insight to implementation has just been translated and published in Japanese by Maruzen publishing. Thanks to the translator, Yoshinori Wakizaka.

If you speak Japanese, I’d love to know what you think of it and the translation. We hope this helps those working in and with service design in Japan spread the good work. You can find it on

A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different thoughts and styles of writing. I wrote a post on the Luzern MA Design site called Collaborative Long Form Writing that goes into the details.

It also contains some never-before-published behind-the-scenes photos!

Service Design: From Insight to Implementation is here!

March 13, 2013

I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post about it over on the book’s home at Rosenfeld Media. If you feel like tweeting or blogging about it, that would be great. What really helps is a quick review on […]

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O’Reilly Webcast: Designing cross-channel service experiences

February 21, 2013

A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled Service Design: Designing cross-channel service experiences on Wednesday 14th March. It’s my daughter’s birthday, so it’s an auspicious date. The O’Reilly site has all the details and where […]

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Wicked Problems: Problems Worth Solving

March 13, 2012

Serendipitously, given my previous post, I’ve just seen that Jon Kolko has put out a new book called, Wicked Problems: Problems Worth Solving that focuses on design’s role in social entrepreneurship. This book was started with the intent of changing design and social entrepreneurship education. As these disciplines converge, it becomes evident that existing pedagogy […]

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Troika – Digital by Design & Interview

November 11, 2008

Troika have a new book out called Digital by Design: Crafting Technology for Products and Environments. It is a wide-ranging survey of works that use new and emerging digital technologies, often crossed with physical interactions and products that blur the boundaries between art and design. They have managed to collect together work from a fantastic […]

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