Companies like PayPal are basically all service and no product, so it makes sense that they should spend a lot of their time on it as do First Direct. Sadly, they don’t.
Like ISPs and telecoms companies, everything is fine until it goes wrong – only then do you really find out what they’re made of. If you have followed any of Iain’s rants about Virgin Media you’ll know what I’m talking about.
What follows is a highly abbreviated version of the utter incompetence of PayPal’s customer service staff. I don’t really want it to fill the main page here, so click if you want to read more (some of it is entertaining in its horror).
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