Presentation Notes to my Design to the Powers of Ten UX Futures Talk

Service Design, The Force and Yoda


While I am down under in Melbourne later in August for UX Australia I’m going to be giving a different talk and hosting a discussion at RMIT’s DESIS Lab in the RMIT Design Hub for Service Design Melbourne.

My talks is titled May The Force Be With You – Service Design for invisible connections and has a great URL. The UX Australia talk and workshop are very much a practical guide to designing for multi-channel experiences, but May The Force Be With You – Service Design for invisible connections is much more of a philosophical look (with some examples) of how we (designers, organisations, humans) tend to spend a long time looking at things and not much time looking at the connections between the things. My argument is that the invisible connections actually form a much larger part of our experiences than the things themselves.

Yoda sums it up well in his description of The Force in The Empire Strikes Back:

“Life creates it, makes it grow. Its energy surrounds us and binds us. Luminous beings are we, not this crude matter. You must feel the Force around you; here, between you, me, the tree, the rock, everywhere, yes. Even between the land and the ship.”

The point is, of course, that Luke is so focused on his ambitions and getting his ship out of the swamp that he’s unable to feel the Force between the ship and the land, so he can’t get the ship out of the swamp. Organisations create organisational charts and process diagrams often representing time, context, and connections with innocuous arrows and lines. The focus is on the boxes – who is responsible for what – but the connections are essential to the experiences people have with those organisations, within and without. The problem is that, like Luke with The Force, the arrows and connecting lines are so ubiquitous in diagrams that they seem invisible and are often overlooked.

If you are down that way, do come along. Here are the details:

Date: 29 August 2013 – 6:00pm

Location: Multipurpose room – level 1, RMIT Design Hub
Victoria St, corner of Swanston St
Melbourne, VIC 3001

See map: Google Maps

UX and Service Design in Lisbon

From UX to Service Design at UX-LX


I’m heading off to Lisbon tomorrow to run a workshop at UX-LX in Lisbon called From UX to Service Design. It’s only 3.5 hours, so I’ll mainly be working with the participants on service design blueprinting.

I’m really looking forward to the conference, which has great lineup and everyone sense is a fantastic event put together by the tireless Bruno Figueiredo and his team.

Fortunately or unfortunately, depending on if you have a ticket or not, the conference and the workshop are both totally booked out, so there is a slim chance that you will be able to get in now. There is a waiting list though. If you are a participant or just at the conference, do come and say hello and, as Rosenfeld Media are sponsoring the conference, we have a 25% discount code for our book, which I can whisper in your ear! Or just keep an eye out on Twitter, because it’ll be there soon enough.

Service Design Drinks, Lisbon

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I’ll also be giving a talk on the same evening, May 16th, at Service Design Drinks, Lisbon along with Jon Kolko, which I’m looking forward to. We’ll both do a short presentation and then we are simply going to have a chat with each other and the audience.

I believe this one still has some spaces. It’s all very informal and you can bring your own bottle(s). It starts at 19:45 and is hosted by the generous folks at FANQ. You’ll need to register on the Eventbrite link.

We have also discount code for attendees to this too, so collar me and I’ll let you know. Or, you know, Twitter…

Webdagene 2012 Notes and Slides

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From UX to Service Design workshop

Thanks to everyone who took part in our From UX to Service Design workshop at Webdagene 2012 today. As promised here are the notes and slides.

The workshop outline including the brief.

Andy’s notes: Service Design Insights, Blueprints, Experiences & Prototypes

Lavrans’s notes: An Introduction to Service Design Blueprinting

You can find some information about the New Deichman on their blog and the video that Knut Skansen showed on Vimeo here.

Designing for People vs Screens

Here is the PDF version of the slides from my talk, Designing for People vs Screens and I believe Webdagene are also putting up versions on their Slideshare channel.

Update: Webdagene have now uploaded the video and Slideshare slides of my talk. The video is embedded below:

Talking Service Design at Parsons NYC

On my way back from the (very good) Interaction ’11 conference in Boulder I’m stopping by in NYC and giving a talk on service design at Parson’s School of Design Strategies called Service Design – more than the sum of its parts.

I’ll be going through some of the thinking that Ben, Lavrans and I have been doing as we’re writing our book on service design and making the case for the way service design is a mindset more than the sum of its methods. At Interaction ’11 I have been having a lot of conversation and debate about service design, which has primed me with many thoughts that I will share.

I think it’s a public talk, so here are the details – come and say hi!

Date: Monday, February 14, 2011< /br> Time: 6:00 to 7:30pm</ br> Location: 80 5th Avenue, 8th Floor, Room 802, NY</ br>

Designing Education’s Future

I gave a presentation yesterday at Northumbria University’s School of Design’s staff conference called Designing Education’s Future: online, collaborative, playful and socially aware. I just found out it has been featured on Slideshare, which is always good to hear.

I’ll try and stripe the audio on it soon to help it make more sense. It’s an extension of The Future Isn’t What It Used To Be and goes into the Omnium projects quite a bit more.

Thank you to all of you at Northumbria who made me so welcome (and for the surreal conversation Aysar).