Service Design: From Insight to Implementation is here!

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I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today.

I wrote a welcome post about it over on the book’s home at Rosenfeld Media. If you feel like tweeting or blogging about it, that would be great. What really helps is a quick review on too – even just a short shout out and rating works wonders.

I’m really looking forward to hearing your thoughts and feedback!

Writing a new book on Service Design


I’m thrilled to be able to announce that myself and live|work’s and Lavrans Løvlie have signed with Rosenfeld Media to write our book on Service Design.

You can read more about our plans on the book’s blog, but on a personal level I feel privileged to be involved in trying to capture the many years of knowledge that the live|work folk have amassed. For me it’s essentially an act of selfishness, because the book on service design that I really want to read, use and teach from doesn’t really yet, so that’s what we’re planning to write.

Lou Rosenfeld has put together a fine stable of books and authors – many of them rank among my favourites – and a book on Service Design fits well in the range he has put together. Not only that, but we felt Rosenfeld Media have a very service design way of thinking about publishing – from both the author’s viewpoint and the customers (no DRM!) – that appealed to us.

Anyway, enough of the announcement – we need to get cracking on the writing! If you have any thoughts and suggestions for the book, please let us know.