service-design

The Irony of Neuroscience & Behaviour Change

December 7, 2011

I have been enjoying the Brain Culture: Neuroscience & Society series via BBC Radio 4′s podcasts recently. In the series Matthew Taylor looks at how developments in neuroscience are changing the way we think about everything from law and punishment to education and marketing. As a fan of Raymond Tallis’s writing, who is somewhat of [...]

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Pre-digital versus digital services

December 2, 2011

Seth Godin has written an interesting observation about a common experience of hospitals in a piece titled Pre-Digital: A brief visit to the emergency room last month reminded me of what an organization that’s pre-digital is like. Six people doing bureaucratic tasks and screening that are artifacts of a paper universe, all in the service [...]

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On Insurance Lying

November 15, 2011

(Photo: Steve Rhodes) I have a friend whose father used to be an insurance underwriter and he used to always complain about people lying about their insurance claims. He made the quite reasonable point that false claims put up the price of premiums for everyone. The problem is that insurance is often sold as a [...]

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Nest – Why Product Designers Don’t Design Products Anymore

October 26, 2011

By now most of you will have already seen the learning thermostat, Nest, designed by Tony Fadell, who led the team that created the first 18 generations of the iPod and the first three generations of the iPhone. The news has been heating up the Web for the last couple of days. For those of [...]

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Onlab’s Animated Infographic for the Audi Urban Future Summit

October 20, 2011

Audi Urban Future Summit from onlab on Vimeo. onlab produced a lovely animation for the Audi Urban Future Summit at the Frankfurt international motor show. It’s often hard to get across abstract concepts of future services and this accomplishes it very well. From Onlab’s site: The animation explains the implications of three types of energies [...]

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Talking Service Design at Parsons NYC

February 12, 2011

On my way back from the (very good) Interaction ’11 conference in Boulder I’m stopping by in NYC and giving a talk on service design at Parson’s School of Design Strategies called Service Design – more than the sum of its parts. I’ll be going through some of the thinking that Ben, Lavrans and I [...]

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Writing a new book on Service Design

October 14, 2010

I’m thrilled to be able to announce that myself and live|work’s and Lavrans Løvlie have signed with Rosenfeld Media to write our book on Service Design. You can read more about our plans on the book’s blog, but on a personal level I feel privileged to be involved in trying to capture the many years [...]

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Come and Study in Luzern, Switzerland!

April 14, 2010

If you are interested in studying service design or product design, textiles or animage and living amongst some of the freshest air around, we’re currently taking applications for the Master of Arts in Design at the Hochschule Luzern. The Masters is built out of two branches, Animage (animation, illustration, image) and Product Design Management, which [...]

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Not More Products – Uncovering Local Networks

April 13, 2010

I spent a day last week with Lavrans and Ben from Live|Work putting our brains together for a project we hope will help spread lots of ideas about service design. During our discussions, Ben mentioned a piece he’s just written for the Live|Work site about their involvement in The Big Rethink, an Economist / Design [...]

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Creative Waves – COTEN – Call for Participants

April 6, 2010

When it comes to thinking about higher education designers – or perhaps just design academics – seem to suddenly forget everything they know. We teach the value of ethnographic research, 360º stakeholder input, co-creation, yet throw it all out the window when it comes to designing curricula and the institutional structures they are housed within. [...]

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