Be My Eyes is an app that actually benefits people. Imagine that. It crowdsources help for visually impaired people by simply using a video link to someone else who can tell them what they’re looking at. Smart and simple.
A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different thoughts and styles of writing. I wrote a post on the Luzern MA Design site called Collaborative Long Form Writing that goes into the details.
It also contains some never-before-published behind-the-scenes photos!
I’m fascinated by Square’s new service, Square Cash, that allows you to send someone cash simply by sending them an e-mail and cc’ing Square’s service. Walt Mossberg’s review of the service has been doing the rounds and has most of the details you need to know. Basically, Square doesn’t really act as a money middleman […]
The video of the talk I gave at DESIS Lab Melbourne at RMIT is online at Service Design Melbourne’s website. The audio is a bit hard to hear because the room had a bit of an echo and I’m mumbling, but I hope you might get something out of it.
While I am down under in Melbourne later in August for UX Australia I’m going to be giving a different talk and hosting a discussion at RMIT’s DESIS Lab in the RMIT Design Hub for Service Design Melbourne. My talks is titled May The Force Be With You – Service Design for invisible connections and […]
Anyone who has worked with me in the last few years will know my propensity to use a lot of Post-It notes. It’s a design cliché, I know, but true. I just find it really hard to think when I look at something in a big Word doc or, worse, Excel. My eyes glaze over […]
I have a re-occurring conversation with my MA Design students, especially those specialising in products. It goes something like this: Student: “I’m working on a new product/gadget/object.” Me: “Great, but you know you’re actually building a service?” Student: “No, no, I’m not interested in designing services. I want to design products.” Me: “But you say […]
As usual I’m behind the curve, but this time I’m behind myself, which is weird. I don’t think I’ll psychoanalyse that too much more. I am really pleased that my article Designing for Services Beyond the Screen was published this week on A List Apart. I’ve been away and blissfully offline all week, so I […]
I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post about it over on the book’s home at Rosenfeld Media. If you feel like tweeting or blogging about it, that would be great. What really helps is a quick review on Amazon.com […]
Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response is cursory before turning the conversation back to themselves. These relationships soon end or we put up with them because the other person is our mother. I tweeted yesterday […]