Doctor's Note

February 24, 2020

Organisational Amnesia

I’ve noticed a pattern recently. In the last 18 months or so, I have had three client organisations ask me to come and teach and coach their CX, UX or Service Design teams, help them improve their CX offering and the way the various CX-oriented departments work together. So far, so normal. That’s what I do. The pattern is that all of these companies had already engaged me or companies I used to work for to do this a few years earlier, yet there was barely a trace of institutional memory of this work.

January 23, 2020

Revisiting The Californian Ideology

I finally had a chance to read Derek Thompson’s piece in the Atlantic, The Real Trouble With Silicon Valley in which he laments the fact …

December 12, 2019

Leaving Fjord

Now that the Fjord 2020 Trends are live—of which I’m very proud—I have some news to announce. After four-and-a-half years in various roles …

October 29, 2019

A second life for avatars?

Avatars have been part of the Internet for a very long time. I once had a book called Avatars! by Bruce Damer that documented many of the …

October 14, 2019

Moved to Hugo

As previously mentioned, I’ve finally moved off of Wordpress and am running my blog as a static site using Hugo hosted on Netlify. What does …

October 13, 2019

Next Conference and eDay

I’ve given a couple of shorter versions of my Creativity in the Age of Synthetic Realities talk recently at Next in Hamburg and Emerce eDay. …