Doctor's Note

September 24, 2020

Understanding services as games with janky controls

This post was originally part of my newsletter Doctor’s Note. I recently tweeted a Games Studies article by M. D. Schmalzer called Janky …

September 19, 2020

Antirom reunited apart

Much of my thinking about the relationship between playfulness and interactivity was formed during my time as a member of Antirom. Nikola …

August 14, 2020

Finding the Shape of You

My leaving This is Doing and This is HCD wasn’t a pleasant experience, despite my desire for conscious uncoupling instead of painful …

August 13, 2020

Boiling the Ocean: Complexity, Service Design, & Systems Thinking

I recently gave a talk for Dan Levy’s Future of Now series called Boiling the Ocean: Complexity, Service Design, & Systems Thinking. The …

July 23, 2020

A new home for Power of Ten

After a couple of years of being on the This is HCD network, Power of Ten is going solo with the episodes at their [new home here on …

May 20, 2020

Design Leadership as Slow-Motion Facilitation

A lot of traditional models of leadership, especially in the corporate and political worlds, take on military language. There has been a …

May 13, 2020

Design Politics Online, On Sale

After a lot of behind the scenes work switching from the live event and working out how we make the virtual one engaging, we are delighted …