Doctor's Note

March 27, 2017

Fjord Fika with Dave Gray

Fjord have recently started a podcast series called Fjord Fika, the Swedish word for slowing down and catching up with colleagues and …

September 16, 2016

Service Design Now in Korean

Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, …

August 26, 2016

The Service Design Show

I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries …

August 25, 2016

Design to the Power of Ten UX Australia 2016

Thanks to everyone who came to my workshop at presentation at UX Australia. Below is the deck for my Design to the Power of Ten …

August 22, 2016

Hello UX Australia 2016

Just a quick note to say I’m heading to Melbourne for UX Australia 2016 where I’ll be running my Design a Service in Six Hours workshop and …