Doctor's Note

March 27, 2017

Fjord Fika with Dave Gray

Fjord have recently started a podcast series called Fjord Fika, the Swedish word for slowing down and catching up with colleagues and …

September 16, 2016

Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, …

August 26, 2016

I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries …

August 25, 2016

Thanks to everyone who came to my workshop at presentation at UX Australia. Below is the deck for my Design to the Power of Ten …

August 22, 2016

Just a quick note to say I’m heading to Melbourne for UX Australia 2016 where I’ll be running my Design a Service in Six Hours workshop and …