Doctor's Note

December 28, 2018

Reading Habits

The original of this article was published on Medium. I have a distinct childhood memory, queuing up at the railway crossing that was always …

December 18, 2018

Corporate Culture and the Games AIs Play

The original version of this article was published on Medium. One of the fascinating features of artificial intelligence is how much it …

December 14, 2018

Doctor's Note

I plan to keep blogging here, though the slowdown of content has been mostly due to me procrastinating about platforms (Wordpress, Hugo, …

November 3, 2017

Service Experience Conference 2017 Closing Keynote

I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of …

August 7, 2017

Speaking on Living Design at UX Australia 2017

I’m very excited to be speaking at UX Australia 2017 again, but have been terribly slow at telling anyone about it on my blog. That’s right, …

March 27, 2017

Fjord Fika with Dave Gray

Fjord have recently started a podcast series called Fjord Fika, the Swedish word for slowing down and catching up with colleagues and …