Doctor's Note

I committed a cardinal sin of systems thinking in the last issue of Doctor’s Note. Well, a little bit, at least. I mentioned the fact that the annual influenza …

I’ve been teaching online since the late 90s when I first started working on the Omnium Virtual Design Studio project. Back then 50 participants from all …

Suddenly working from home remotely? Tell me your stories for a new podcast. We’re in the middle of an unprecedented social experiment with so many people …

One of the best pieces I’ve read all week about the structural gender inequality of workplaces was the transcript of HBR’s IdeaCast podcast with Michelle King, …

In wake of the coronavirus (COVID-19), many organisations are telling their workers to switch to remote working, including 7,000 GPs (MDs) in the UK. An …

I’ve noticed a pattern recently. In the last 18 months or so, I have had three client organisations ask me to come and teach and coach their CX, UX or Service …

I finally had a chance to read Derek Thompson’s piece in the Atlantic, The Real Trouble With Silicon Valley in which he laments the fact that “too much American …

Now that the Fjord 2020 Trends are live—of which I’m very proud—I have some news to announce. After four-and-a-half years in various roles at Fjord I have …

Avatars have been part of the Internet for a very long time. I once had a book called Avatars! by Bruce Damer that documented many of the early attempts at …

As previously mentioned, I’ve finally moved off of Wordpress and am running my blog as a static site using Hugo hosted on Netlify. What does this mean for …