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Photo check deposits fail from Chase Mobile App

Photo check deposits fail from Chase Mobile App – Marco Arment details why Chase’s idea of a mobile app with which you can photograph your cheques and then digitally “deposit” them falls over. The key quote is, “This is one of those ideas that sounded great until I actually tried it,” but read the whole piece to get the flavour of its clunkiness and the emotional response to the experience that Marco details.

We talk quite a bit about service gaps leading to service experience crevasses in our book and this is a good example of where several minor flaws, each of which might independently seem “not so bad”, end up making the entire thing useless.

Rigor and relevance in interaction design research

Rigor and relevance in interaction design research is a good find by @nicolasnova from the Near Future Laboratory. As Nicolas describes: It …