Andy Polaine
Lisa D. Dance - Unpaid Customer Labour
UX researcher Lisa D. Dance on the hidden cost of making customers do work that organisations should be doing themselves, and what ethical research looks like in practice.
Power of Ten
The Materials of Service Design
Johan Blomkvist and Stefan Holmlid on their book with Simon Clatworthy, exploring materials as a lens for understanding what service design is and what it could become.
Marzia Aricò – Design Leadership Maverick
Independent consultant and design leadership coach Marzia Aricò on strategic design integration, leading design transformation, and her PhD research from Copenhagen Business School.
Julian Simpson - the life of a screenwriter and director
Screenwriter and director Julian Simpson on 25 years in film, TV and audio, running a writer-led company, and what the screenwriting life actually looks like from the inside.
Hansi Singh - AI-accelerated environmental forecasts
Climate scientist and CEO of Planette Dr Hansi Singh on using AI to accelerate environmental forecasts and how better data can inform decision-making at scale.
Indi Young — Mental Models and Thinking Styles
Indi Young on why mental models and thinking styles aren't fixed personas, and how organisations that listen to different ways of thinking build better products and services.
Oliver Reichenstein - Keeping it real when writing with AI
iA Writer's Oliver Reichenstein on why he added a feature that dims AI-generated text, and what it means to keep your own voice when every tool wants to write for you.