service-design

Service Experience Conference 2017 Closing Keynote

I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all of the videos and decks are online on their summary of the conference.

I really recommend taking a look at all the talks, but I’ve embedded mine below (which might not work in the RSS feed):

Andy Polaine // Designing Living Services // The Service Experience Conference 2017

Service Design Now in Korean

Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, …

The Service Design Show

I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries …

Services need to manage reverse ID better

Having finally relocated to a permanent address in Sydney and re-docking with government and utilities, I’ve been experiencing the whole …