service-design

Service Experience Conference 2017 Closing Keynote

I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all of the videos and decks are online on their summary of the conference.

I really recommend taking a look at all the talks, but I’ve embedded mine below (which might not work in the RSS feed):

Andy Polaine // Designing Living Services // The Service Experience Conference 2017

Touchpoint Observatory: UK Lift Engineer Bodge Job

This lovely piece of work is in a multistory car park in Ipswich in the UK. There are two lifts next to each other and something must have …

Touchpoint Observatory: SIM Card Vending Machine

In Germany, mobile phone contracts are 24 months by default, not just for an iPhone. Additionally, there is a culture here whereby contracts …

Touchpoint Observatory: Velobox

My home town of Offenburg has a whole load of Veloboxes at the station (at both entrances on both sides of the tracks). On one side they …