servicedesign

Be My Eyes ~ Lend Your Eyes to the Blind

Be My Eyes is an app that actually benefits people. Imagine that. It crowdsources help for visually impaired people by simply using a video link to someone else who can tell them what they’re looking at. Smart and simple.

Collaborative long form writing – the story behind the book

A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and …

Square Cash

I’m fascinated by Square’s new service, Square Cash, that allows you to send someone cash simply by sending them an e-mail and cc’ing …

May the force be with you – service design for invisible connections

The video of the talk I gave at DESIS Lab Melbourne at RMIT is online at Service Design Melbourne’s website. The audio is a bit hard to hear …