I frequently present or teach workshops at conferences or educational institutions. Unless they are confidential, you will usually find the notes and links to slides here.

April 15, 2015

Ratekoulutus Service Design Masterclass April 2015

If you’re on this page, you were probably one of the participants of my Service Design Masterclass produced by Ratekoulutus in Helsinki. If …

November 19, 2014

Interaction 14 SA Workshop

Hint: The future of air travel is not this If you’re here, you were probably at my workshop on Creating & Blueprinting Multichannel Services …

March 12, 2014

Service Design Lecture - SUPSI 2014

Hi SUPSI people, thanks for listening to me today and welcome to the secret page with the links and notes from my talk. You can download the …

August 27, 2013

UX Australia 2013 Workshop and Talk

If you’re here, it’s because you either went to my talk or workshop at UX Australia 2013 or someone told you about it. Below are the links …

May 14, 2013

UXLX 2013 Workshop

From UX to Service Design Workshop Description We instantly recognise the design craft and appeal of an iPhone or a Porsche, but why are our …

October 5, 2012

IED Barcelona Workshop 2012

If you’ve found this page, then you have probably been at my service design workshop at Escola Superior de Disseny and are looking for the …