Below are descriptions some of the workshops I teach. You can find a full list here.
Many of them are available as remote training sessions.
Face-to-face workshops range from 0.5—3 days. Remote workshops are custom-designed as remote training, conducted in shorter sessions (typically 2-3 hours max) and spread out over several days.
We’ve all been there—an amazing concept that fails to land with a client or stakeholder due to lousy storytelling. You watch in dismay as the project is canned or the other agency with the weaker idea wins the job.
UX and most human-centred design practices are steeped in storytelling. We gather stories from end users, tell them to our teams, craft our own work and present it to stakeholders before finally pitching the value …
“Service Design in Reverse”
Service Design has gained a reputation for producing research reports, giant blueprint posters and concepts. Often designing complex services full of wicked problems, teams usually start with the helicopter view and a lengthy research discovery, followed by synthesis and service concepts before even starting to design specific touchpoints. Client organisations often struggle with the patience …