Workshops

Below are descriptions some of the workshops I teach. You can find a full list here.

Many of them are available as remote training sessions.

Face-to-face workshops range from 0.5—3 days. Remote workshops are custom-designed as remote training, conducted in shorter sessions (typically 2-3 hours max) and spread out over several days.


Storytelling & Pitching for Project Teams

We’ve all been there—an amazing concept that fails to land with a client or stakeholder due to lousy storytelling. You watch in dismay as the project is canned or the other agency with the weaker idea wins the job.

UX and most human-centred design practices are steeped in storytelling. We gather stories from end users, tell them to our teams, craft our own work and present it to stakeholders before finally pitching the value …

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Using Blueprints to Sketch Out Service Concepts

“Service Design in Reverse”

Service Design has gained a reputation for producing research reports, giant blueprint posters and concepts. Often designing complex services full of wicked problems, teams usually start with the helicopter view and a lengthy research discovery, followed by synthesis and service concepts before even starting to design specific touchpoints. Client organisations often struggle with the patience …

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Archive

These are usually workshops from conferences and events that I am able to make publicly available. They are generally fairly old, but since they contain references and files people find useful, I keep them online for posterity.

April 15, 2015

Ratekoulutus Service Design Masterclass April 2015

If you’re on this page, you were probably one of the participants of my Service Design Masterclass produced by Ratekoulutus in Helsinki. If …

November 19, 2014

Interaction 14 SA Workshop

Hint: The future of air travel is not this If you’re here, you were probably at my workshop on Creating & Blueprinting Multichannel Services …

March 12, 2014

Service Design Lecture - SUPSI 2014

Hi SUPSI people, thanks for listening to me today and welcome to the secret page with the links and notes from my talk. You can download the …

August 27, 2013

UX Australia 2013 Workshop and Talk

If you’re here, it’s because you either went to my talk or workshop at UX Australia 2013 or someone told you about it. Below are the links …

May 14, 2013

UXLX 2013 Workshop

From UX to Service Design Workshop Description We instantly recognise the design craft and appeal of an iPhone or a Porsche, but why are our …

October 5, 2012

IED Barcelona Workshop 2012

If you’ve found this page, then you have probably been at my service design workshop at Escola Superior de Disseny and are looking for the …