Training, Coaching, Workshops

Design Leadership Coaching

No more flying by the seat of your pants

Moving into a design leadership role can be challenging. On the one hand, you become more senior and take on more business and people responsibilities. On the other hand, this often means letting go of some “on the tools” craft skills. The result can be a confidence-jarring dip, where you’re not very good at either one. I can pinpoint the exact moment, 20 years ago, when I finally realised this was happening to me.

It can feel like you’re flying by the seat of your pants.

I believe leadership has become fetishised. There’s no shortage of leadership books, HBR articles, models, formulas and ten-step programs out there. But I’ve found people achieve more personal growth through candid conversation, empathetic coaching and someone …

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Workshop Archive

These are usually workshops from conferences and events that I am able to make publicly available. They are generally fairly old, but since they contain references and files people find useful, I keep them online for posterity.

April 15, 2015

Ratekoulutus Service Design Masterclass April 2015

If you’re on this page, you were probably one of the participants of my Service Design Masterclass produced by Ratekoulutus in Helsinki. If …

November 19, 2014

Interaction 14 SA Workshop

Hint: The future of air travel is not this If you’re here, you were probably at my workshop on Creating & Blueprinting Multichannel Services …

March 12, 2014

Service Design Lecture - SUPSI 2014

Hi SUPSI people, thanks for listening to me today and welcome to the secret page with the links and notes from my talk. You can download the …

August 27, 2013

UX Australia 2013 Workshop and Talk

If you’re here, it’s because you either went to my talk or workshop at UX Australia 2013 or someone told you about it. Below are the links …