Training, Coaching, Workshops

Below are descriptions some of the training, coaching and workshops I offer. You can find a full list here.

Most of them are available as remote training sessions. Face-to-face workshops range from 0.5—3 days. Remote workshops are custom-designed as remote training, conducted in shorter sessions (typically 2-3 hours max) and spread out over several days.

Design Leadership Coaching

No more flying by the seat of your pants

Moving into a design leadership role can be challenging. On the one hand, you become more senior and take on more business and people responsibilities. On the other hand, this often means letting go of some “on the tools” craft skills. The result can be a confidence-jarring dip, where you’re not very good at either one. I can pinpoint the exact moment, 20 years ago, when I finally realised this …

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Workshop Archive

These are usually workshops from conferences and events that I am able to make publicly available. They are generally fairly old, but since they contain references and files people find useful, I keep them online for posterity.

April 15, 2015

Ratekoulutus Service Design Masterclass April 2015

If you’re on this page, you were probably one of the participants of my Service Design Masterclass produced by Ratekoulutus in Helsinki. If …

November 19, 2014

Interaction 14 SA Workshop

Hint: The future of air travel is not this If you’re here, you were probably at my workshop on Creating & Blueprinting Multichannel Services …

March 12, 2014

Service Design Lecture - SUPSI 2014

Hi SUPSI people, thanks for listening to me today and welcome to the secret page with the links and notes from my talk. You can download the …

August 27, 2013

UX Australia 2013 Workshop and Talk

If you’re here, it’s because you either went to my talk or workshop at UX Australia 2013 or someone told you about it. Below are the links …

May 14, 2013

UXLX 2013 Workshop

From UX to Service Design Workshop Description We instantly recognise the design craft and appeal of an iPhone or a Porsche, but why are our …