Training, Coaching, Workshops

Below are descriptions some of the training, coaching and workshops I offer. You can find a full list here.

Most of them are available as remote training sessions. Face-to-face workshops range from 0.5—3 days. Remote workshops are custom-designed as remote training, conducted in shorter sessions (typically 2-3 hours max) and spread out over several days.

Design Leadership Coaching

No more flying by the seat of your pants

Moving into a design leadership role can be challenging. On the one hand, you become more senior and take on more business and people responsibilities. On the other hand, this often means letting go of some “on the tools” craft skills. The result can be a confidence-jarring dip, where you’re not very good at either one. I can pinpoint the exact moment, 20 years ago, when I finally realised this …

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Storytelling & Pitching for Project Teams

We’ve all been there—an amazing concept that fails to land with a client or stakeholder due to lousy storytelling. You watch in dismay as the project is canned or the other agency with the weaker idea wins the job.

UX and most human-centred design practices are steeped in storytelling. We gather stories from end users, tell them to our teams, craft our own work and present it to stakeholders before finally pitching the value …

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Using Blueprints to Sketch Out Service Concepts

“Service Design in Reverse”

Service Design has gained a reputation for producing research reports, giant blueprint posters and concepts. Often designing complex services full of wicked problems, teams usually start with the helicopter view and a lengthy research discovery, followed by synthesis and service concepts before even starting to design specific touchpoints. Client organisations often struggle with the patience …

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Workshop Archive

These are usually workshops from conferences and events that I am able to make publicly available. They are generally fairly old, but since they contain references and files people find useful, I keep them online for posterity.

October 5, 2012

IED Barcelona Workshop 2012

If you’ve found this page, then you have probably been at my service design workshop at Escola Superior de Disseny and are looking for the …