On my way back from the (very good) Interaction ‘11 conference in Boulder I’m stopping by in NYC and giving a talk on service design at Parson’s School of Design Strategies called Service Design – more than the sum of its parts.
I’ll be going through some of the thinking that Ben, Lavrans and I have been doing as we’re writing our book on service design and making the case for the way service design is a mindset more than the sum of its methods. At Interaction ‘11 I have been having a lot of conversation and debate about service design, which has primed me with many thoughts that I will share.
I think it’s a public talk, so here are the details - come and say hi!
Date: Monday, February 14, 2011
Time: 6:00 to 7:30pm
Location: 80 5th Avenue, 8th Floor, Room 802, NY