Andy Polaine

Andy Polaine

Coaching, Service Design & Innovation Training, Keynotes

Hi, I’m Andy Polaine, a design leadership coach, service design & innovation consultant, educator, writer, keynote speaker, and podcaster.

I believe the dissonance created by artificially separating the personal and professional results in miserable, burned out people, organisational misalignment, ineffective teams, and broken products and services.

I work directly with clients and individuals to transform their organisations and themselves. I offer training and coaching in design leadership, service design, research & synthesis, designing and innovating for customer and employee experiences, and ensuring insights are carried through to product or service implementation. I coach managers and executives in design leadership and how to create the preconditions for their teams to flourish.

For nearly three decades, I have worked in ‘digital’ across a wide range of design and innovation projects, including physical and digital interactons, service design, customer, employee and enterprise experiences, teaching, training and coaching in most industries you can think of across commercial and public sectors.

Read more about my services, get in touch to arrange a chat, find me as on Mastodon, or subscribe to my newsletter below:


Over the years I’ve been lucky to work for many international brands and organisations. Here are a few: BBC Worldwide, the ABC (Australia), The Science Museum, NatWest, Razorfish, the University of New South Wales, The Omnium Research Group, magneticNorth, Massive Interactive, Animal Logic, Poke, Alex Proyas, AstraZeneca, Norton Healthcare, Live|Work, RiverSimple, Levi Strauss & Co. (for which we won a D&AD Silver Pencil), VW Germany, Telenor, Three UK, Mobiliar and International Peacebuilding Advisory Team, the Australian Tax Office, the Department of Human Services, Telstra, Optus, Qantas, ANZ, QBE and several others that I can’t publicly mention.

Photo credit: Leigh Whittaker