Hi SUPSI people,
thanks for listening to me today and welcome to the secret page with the links and notes from my talk.
You can download the slides as a PDF (35 MB). This isn’t password protected and I don’t mind you sharing it amongst yourselves, but please don’t post it online anywhere.
Here you can download the two chapters elated to service design blueprinting (11.8 mB) from our book on service design. This is password protected (Massimo or Serena can give you this password, but you might guess it is the same initials is your institution, just lowercase).
I also mentioned a couple of sites and books:
Jon Kolk’s book Methods of Design Synthesis
Jon Kolko’s book Wicked Problems
The War of Art by Steven Pressfield.
Turning Pro by Steven Pressfield.
Do The Work by Steven Pressfield.
If you are interested in my book, Service Design: from insight to implementation, you can get a discount with the code POLAINE if you order it directly from the publisher (they have distributors in Europe, so it will arrive quickly).