Andy Polaine
A Seat At Whose Table?
On the politics of design's place in organisations. Presented at Rising Minds, Sydney, 2018.
Speaking
Keynotes and webinars on design leadership, service design and organisational change.
A full list of keynotes is available in my publications list. Several presentations are available on Speakerdeck and in my YouTube playlist.
IoT in the Age of Living Services
On the Internet of Things and living services. Presented at the Everything IoT Global Leadership Summit 2017.
Living Design
On designing for living systems. Presented at the Adaptive Path Service Experience Conference, San Francisco, 2017.
Teams Learning from Families Learning from Teams
On the parallels between team dynamics and family systems, and what each can learn from the other.
Designing for Service Eco-Systems
On designing service ecosystems and the systems thinking approach. Presented at IxDA Sydney, August 2016.
Design to the Power of Ten
On designing at different scales, from the human detail to the large ecosystem. Presented at UX Australia, Melbourne, 2016.
Service Design for the Enterprise Ecosystem
On bringing service design into large enterprise environments. Presented at Enterprise UX, San Antonio, 2016.
Remembering What We Have Forgotten
On the institutional knowledge that organisations lose, and how service design can help recover it. Presented at Service Design Australia, Canberra, 2016.
Mind the Gaps — Designing Multichannel Service Experiences
On designing multichannel service experiences for real people. Keynote at Interaction South America, Buenos Aires, 2014.