A Seat At Whose Table?
On the politics of design's place in organisations. Presented at Rising Minds, Sydney, 2018.
Keynotes and webinars on design leadership, service design and organisational change.
A full list of keynotes is available in my publications list. Several presentations are available on Speakerdeck and in my YouTube playlist.
On the politics of design's place in organisations. Presented at Rising Minds, Sydney, 2018.
On the Internet of Things and living services. Presented at the Everything IoT Global Leadership Summit 2017.
On designing for living systems. Presented at the Adaptive Path Service Experience Conference, San Francisco, 2017.
On the parallels between team dynamics and family systems, and what each can learn from the other.
On designing service ecosystems and the systems thinking approach. Presented at IxDA Sydney, August 2016.
On designing at different scales, from the human detail to the large ecosystem. Presented at UX Australia, Melbourne, 2016.
On bringing service design into large enterprise environments. Presented at Enterprise UX, San Antonio, 2016.
On the institutional knowledge that organisations lose, and how service design can help recover it. Presented at Service Design Australia, Canberra, 2016.
On designing multichannel service experiences for real people. Keynote at Interaction South America, Buenos Aires, 2014.