Business

12 February 2015

Comcast Customer Receives Bill Addressed to ‘Super Bitch‘

In our book on service design and elsewhere, we often talk about how much people are at the heart of services. Although branding folk like to speak of products …

29 June 2009

Confusing Information with the Form

Lovely video from design and research consultancy MAYA on the difference between information and the form we give it. I came across this on David …