Publications & Books
Service Design: From Insight to Implementation
Co-authored with Ben Reason and Lavrans Løvlie, Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
The book was one of the first comprehensive guides to service design and is regularly used in industry and academia as a standard reference.
Check the book page for details, table of contents and sample chapters or purchase it directly from Rosenfeld Media or Amazon.
Conferences | Publications | Research | Exhibitions
Books & Book Chapters
Polaine, A., Ryan, C.-L., & Kranz, E. (2018). ATO Partner Space Case Study – Fjord Australia. In M. Stickdorn, M. E. Hormess, A. Lawrence, & J. Schneider (Eds.), This Is Service Design Doing: Applying Service Design and Design Thinking in the Real World (pp258-261). O’Reilly Media.
Polaine, A., Løvlie, L. & Reason, B. (2013) Service Design: From Insight to Implementation. Rosenfeld Media, New York. ISBN: 978-1-933820-33-0.
Polaine, A., & Kistler, R. (2012). Human Centered Design for Ambient Assisted Living. In E. Wilhelm & U. Sturm (Eds.), Gebäude als System (pp. 186-196). Luzern/Zürich: interact Verlag Hochschule Luzern & vdf Hochschuleverlag AG and der ETH Zürich.
Polaine, A. (2012). Play, interactivity and service design: Towards a unified language. In Miettinen, Satu & Valtonen, Anu (Eds.), Service Design with Theory: Discussions on Change, Value and Methods (pp. 159-168). Lapland: Lapland University Press. ISBN: 978-952-484-551-9.
Polaine, A., & Bennett, R. (2009). Creative Waves: Exploring Emerging Online Cultures, Social Networking and Creative Collaboration Through e-Learning to Offer Visual Campaigns for Local Kenyan Health Needs. In Rummler, Scott & Ng, Kwong-Bor (Eds.), Collaborative Technologies and Applications for Interactive Information Design: Emerging Trends in User Experiences (pp 39-51). Hershey, PA: IGI Global. ISBN: 1-6056-6727-7
Polaine, A. (2004), Play: Towards a language of interactivity, Art and New Media, Digital Center, Tainan National University of Arts; Ministry of Education, Taiwan.
Polaine, A. (2004) Antirom, The art of experimental interaction design, International designers Network IdN Special 04. Systems Design Ltd, Hong Kong. (p. 16-17).
Published Conference & Journal Papers
Polaine, A., Løvlie, L., & Reason, B. (2013). Orange: A Service Design Case Study. Design Management Review, 24(3), 48-49. doi:10.1111/drev.10251
Polaine, A. (2013) A nested set of meta-principles for service design. Proceedings of the 10th European Academy of Design Conference - Crafting the Future, Gothenburg, Sweden.
Polaine, A. (2011) Design Research - A Failure of Imagination? Researching Design Education - 1st International Symposium for Design Education Researchers. CUMULUS Association/Design Research Society, 41-45.
Polaine, A. (2010) Late to the Party? : The Challenges and Opportunities Facing Service Design Education. Touchpoint: The Journal of Service Design, (3)1, 50-51.
Polaine, A. (2010) Creative Waves COTEN: Service Designing Higher Education. Touchpoint: The Journal of Service Design, 2(3), 50-53.
R. Aebersold, A. Polaine, A. Schäfer, Blueprint+: Developing a tool for designing and managing service processes, Proceedings SERVSIG, International Service Research Conference, Porto 2010.
Bennett, R. & Polaine, A. (2007). Exploring Emerging Online Cultures, Social Networking and Creative Collaboration Through e-Learning to Offer Visual Campaigns for Local Kenyan Health Needs. Paper presented at the Icograda World Design Congress Education Network Conference, La Habana, Cuba.
Polaine, A. (2006) Conference summary: Treating change within Art & Design education as a design problem, Enhancing Curricula: 3rd International conference, Centre for Learning and Teaching in Art and Design, Lisbon, Portugal. ISBN: 0-9541439-5-7
Bennett, R & Polaine, A. (2006) Online collaboration and creative processes, Proceedings of Enhancing Curricula: 3rd International conference, Centre for Learning and Teaching in Art and Design, Lisbon, Portugal. ISBN: 0-9541439-5-7
Polaine, A. (2005) The Flow of Interactivity, Proceedings of the Interactive Entertainment Conference 2005, University of Technology, Sydney, Australia (p.151 158). Creativity and Cognition Studios Press. ISBN 0-9751533-2-3
Polaine, A. (2005) Time Smear Demo, Proceedings of the Interactive Entertainment Conference 2005, University of Technology, Sydney, Australia (p. 259). Creativity and Cognition Studios Press. ISBN 0-9751533-2-3
Polaine, A. (2005) Why Big Fine Art doesn't understand interactivity,Proceedings of REFRESH! First International Conference on the Histories Of Media Art, Science and Technology, Banff Institute, Canada.
Bennett, R., Chan, L. K., Polaine, A. (2004) The Future Has Already Happened: Dispelling some myths of online education. Proceedings of the Australian Council of University Art and Design Schools Annual Conference 2004. Canberra, Australia. ISBN: 0-7315-3040-3.
Polaine, A. (2004) Play and playfulness as an interactive design process, proceedings of the Sydney Design Symposium 2004. UTS, Sydney.
Polaine, A. (2004) The Playfulness of Interactivity, proceedings of the Fourth International Conference on Design and Emotion, Middle East Technical University, Ankara, Turkey and The Design and Emotion Society.
Polaine, A. (2003) The Language and Aesthetics of Interactivity, International Forum for Animation and Digital Arts, Taipei, Taiwan.
Conference Presentations & Keynotes
Polaine, A. (2019). Creativity in the Age of Synthetic Realities. Proceedings from Emerce eDay, Amsterdam.https://speakerdeck.com/apolaine/creativity-in-the-age-of-synthetic-realities
Polaine, A. (2019). Creativity in the Age of Synthetic Realities. Proceedings from NEXT Conference, Hamburg.
Polaine, A. (2019). Design in the Age of Synthetic Realities. Proceedings from UX Australia, Sydney. Available: https://speakerdeck.com/apolaine/design-in-the-age-of-synthetic-realities
Polaine, A. (2018). Towards Mindful Service Design. Opening Keynote, Service Design Days, Barcelona.
Polaine, A. (2018). A Seat at Whose Table? Presentation for Rising Minds, Sydney, Australia. Available: https://speakerdeck.com/apolaine/a-seat-at-whose-table
Polaine, A. (2018). Design for the Long Term. Closing Keynote, Web Directions Design 2018, Melbourne, Australia. Available: https://speakerdeck.com/apolaine/design-for-the-long-term
Polaine, A. (2016). Design to the power of ten. Presentation at UX Australia 2016, Melbourne. Available: http://www.uxaustralia.com.au/conferences/uxaustralia-2016/presentation/design-to-the-power-of-ten/
Polaine, A. (2016). Design a service in six hours. Workshop at UX Australia 2016, Melbourne. Available: http://www.uxaustralia.com.au/conferences/uxaustralia-2016/presentation/design-a-service-in-6-hours/
Polaine, A. (2016). Service Design For The Enterprise Ecosystem. Workshop at Enterprise UX, San Antonio, TX.
Polaine, A. (2016). Remembering what we have forgotten. Presentation at Service Design Australia 2016, Melbourne. Available: http://www.uxaustralia.com.au/conferences/servicedesign-2016/presentation/remembering-what-we-have-forgotten/
Polaine, A. (2016). How to design a service in six hours. Workshop at Service Design Australia 2016, Melbourne. Available: http://www.uxaustralia.com.au/conferences/servicedesign-2016/presentation/design-a-service-in-six-hours/
Polaine, A. (2015). Mind the gaps — designing multichannel service experiences for real people. Service Design Ignition Conference, Copenhagen.
Polaine, A. (2014). Mind the gaps—designing multichannel service experiences for real people. Keynote at Interaction South America 2014, Buenos Aires.
Polaine, A. (2014). Design to the Power of Ten. 1st UX Futures Summit, Online Conference.
Polaine, A., & Jefferies, E. (2014). What did Design Research ever do for us?. Presentation & workshop at the DGTF Design Research Unconference, HTWG Konstanz, Switzerland.
Polaine, A. & Ilipinar, G. (2014) Truths versus Insights, [2014 Summer Marketing Educators’ Conference] (https://auth.ama.org/events-training/Conferences/Documents/AMASummer14_Program.pdf), American Marketing Association, San Francisco.
Polaine, A. (2014) Designing Multichannel Services for Messy Human Lives, 2014 Science to Business Marketing Conference, Zürich, Switzerland.
Polaine, A. (2014) From Insights to Innovation, Swisscom CX-Day, Bern, Switzerland.
Polaine, A. (2013) May The Force Be With You - Service Design for Invisible Connections, RMIT DESIS Lab/Design Research Institute, Melbourne, Australia.
Polaine, A. (2013) Designing Services for Messy Lives, UX Australia, Melbourne, Australia.
Polaine, A. (2013) From UX to Service Design. User Experience Lisbon, Portugal.
Polaine, A. (2013) What Do Tomorrow’s Service Designers Need to Know? Panel at 10th European Academy of Design Conference - Crafting the Future, Gothenburg, Sweden.
Polaine, A. (2012) Service Design: Design for People vs. Screens. Webdagene 2012. Oslo, Norway.
Polaine, A. (2011) Design Research - A Failure of Imagination? Researching Design Education - 1st International Symposium for Design Education Researchers. CUMULUS Association/Design Research Society, Paris.
Polaine, A. (2010) COTEN: Examining Higher Education Through Service Design. Service Design Network Conference 2010, Berlin, Germany.
Polaine, A. (2010) Service Design Workshop. Design in Our Times, DOTT Cornwall, UK.
Polaine, A., Aebersold, R., Bosshart, R., Mettler, A. (2009) Blueprint%2B: Developing a tool for service design. Service Design Network Conference 2009, Madeira, Portugal.
Polaine, A. (2009) An Interaction Designer’s Guide to Play, Flash on the Beach, Brighton, England.
Polaine, A. (2009) Small Things, Big Difference, AGDA Design a Better World Conference, Powerhouse Museum, Sydney, Australia.
Polaine, A. (2008) Designing Education’s Future: Online, collaborative, playful and socially aware, School of Design Staff Conference 2008 (September), Northumbria University, England.
Polaine, A. (2008) The future isn’t what it used to be - emerging trends and their implications for higher education, Associate Deans Conference 2008 (June), Northumbria University, England.
Polaine, A. (2007) Playful Revolutions, Flash on the Beach, Brighton, England.
Bennett, R. & Polaine, A. (2007). Exploring Emerging Online Cultures, Social Networking and Creative Collaboration Through e-Learning to Offer Visual Campaigns for Local Kenyan Health Needs. Paper presented at the Icograda World Design Congress Education Network Conference, La Habana, Cuba.
Polaine, A. (2007) Social Learning Master Class: Developing and Facilitating Online Creative Collaboration, Northumbria University, England.
Polaine, A. (2007) Creative Collaboration and the Future of Education, Urban Learning Space Seminar Series, Urban Learning Space, Glasgow, Scotland.
Polaine, A. (2007) *Converging and Emerging Online Cultures: creative collaboration and a future for learning,*Learning Futures: Beyond Distance Conference 2007, University of Leicester, UK.
Bennett, R., Polaine, A., Dziekan, V. McIntyre, S. (2006) Small World Global Classrooms: Exploring the Potential and Advantages of Fully Online Global Learning Communities, Online Educa Berlin, 13th International Conference on Technology Supported Learning and Training, Berlin, Germany.
Polaine, A. (2006). Announcing the Launch of a New Online Global Community: Omnium Creative Network [OCN]. Paper presented at the Global Education, Digital Communities Symposium, Enschede, The Netherlands.
Polaine, A. (2006) Conference summary: Treating change within Art & Design education as a design problem, Enhancing Curricula: 3rd International conference, Centre for Learning and Teaching in Art and Design, Lisbon, Portugal.
Bennett, R & Polaine, A (2006) Online collaboration and creative processes, Enhancing Curricula: 3rd International conference, Centre for Learning and Teaching in Art and Design, Lisbon, Portugal.
Polaine, A. (2006) Emotion and Interaction Seminar, The Powerhouse Museum, Sydney.
Polaine, A. (2006) Online interaction and cultures in the workplace and the lessons they provide for e-learning. Pushing the boundaries: Building the e-learning research agenda, University of Leicester, UK.
Polaine, A. (2005) The Flow of Interactivity, Interactive Entertainment Conference 2005, University of Technology, Sydney, Australia.
Polaine, A. (2005) Why Big Fine Art doesnt understand interactivity, REFRESH! First International Conference on the Histories Of Media Art, Science and Technology, Banff Institute, Canada
Bennett, R., Chan, L. K., Polaine, A. (2004) The Future Has Already Happened: Dispelling some myths of online education. Australian Council of University Art and Design Schools Annual Conference 2004. Canberra, Australia.
Polaine, A. (2004) The Playfulness of Interactivity, Fourth International Conference on Design and Emotion, Ankara, Turkey.
Polaine, A. (2003) The Language and Aesthetics of Interactivity, International Forum for Animation and Digital Arts, Taipei, Taiwan, October 2003.
Polaine, A. (2003) Collectives, DIGIT Expo, Sydney, Australia, September 2003.
Polaine, A. (2003) No Meat on the Gravy Train (or Ideas not Upgrades), WebTech, Sydney, Australia.
Polaine, A. (2001) Bland New World, IdN Fresh Conference, Sydney, Australia
Polaine, A. (2000) Craft in digital media, Zero Craft Symposium, National Gallery of Australia, Canberra, Australia
Polaine, A. (1999) Antirom’s collaborative design process, Connect 4 Symposium, UNSW, Australia
Polaine, A. (1999) ‘Virtual mentoring in the Omnium Virtual Design Studio, Design in Education Council Australia (DECA) Conference 99, UNSW, Australia
Book, magazine, newspaper, CDROM and DVD Publications
Polaine, A. (2013). Designing for services beyond the screen. A List Apart. Available from http://alistapart.com/article/designing-for-services-beyond-the-screen.
Polaine, A. (2009). Foreign Policy: Icon on the Move. Desktop Magazine, 253 (September), 34-35.
Polaine, A. (2009). Foreign Policy: Bright Lights, Big City. *Desktop Magazine, 252 * (August), 56-57.
Polaine, A. (2009). Foreign Policy: Pushing the Outer Limits. Desktop Magazine, 251 (July), 52-53.
Polaine, A. (2009). Foreign Policy: Monkeying Around. Desktop Magazine, 250 (June), 52-53.
Polaine, A. (2009). Foreign Policy: E-Types. Desktop Magazine, 249 (May), 52-53.
Polaine, A. (2009). Foreign Policy: Paper Bound. Desktop Magazine, 248 (April), 50-51.
Polaine, A. (2009). Foreign Policy: Mobile Motion. Desktop Magazine, 247 (March), 48-49.
Polaine, A. (2009). Foreign Policy: Game Play. Desktop Magazine, 246 (March), 34-35.
Polaine, A. (2009). Foreign Policy: Flash on the Beach. Desktop Magazine, 245 (December/January), 38-39.
Polaine, A. (2008). Jonathan Harris: Only Connect. Creative Review, CR Blog (March 30th).
Polaine, A. (2008). Crit: Flash on the Beach. Creative Review, 28 (11), 58 - 60.
Polaine, A. (2008). Foreign Policy: Out of this world. Desktop Magazine, 244 (November), 46-49.
Polaine, A. (2008). Foreign Policy: All the president’s designers. Desktop Magazine, 243 (October), 46-48.
Polaine, A. (2008). Foreign Policy: Southern Strokes. Desktop Magazine, 242 (September), 46-48.
Polaine, A. (2008). Foreign Policy: Sweet Creativity. Desktop Magazine, 241 (August), 46-48.
Polaine, A. (2008). Foreign Policy: Good Things Come in Threes. Desktop Magazine, 240 (July), 50-51.
Polaine, A. (2008). Foreign Policy: Another perspective. Desktop Magazine, 239 (June), 58-60.
Polaine, A. (2008). Profile: Gringo. Computer Arts, UK, 148 (May), 52 - 55.
Polaine, A. (2008). Foreign Policy: Plug-In and Play. Desktop Magazine, 238 (May), 42-44.
Polaine, A. (2008). Foreign Policy: Modern Constructivists. Desktop Magazine, 237 (April), 40-41.
Polaine, A. (2008). Foreign Policy: Something in between. Desktop Magazine, 236 (March), 46-47.
Polaine, A. (2008). Feature: Argentina. Computer Arts, UK, 146 (March), 36 - 38.
Polaine, A. (2008). Foreign Policy: When our lives exist as information. Desktop Magazine, 235 (February), 52-53.
Polaine, A. (2008). Flashing Lights. Creative Review, 28 (1), 69 - 70.
Polaine, A. (2008). Foreign Policy: Fantastic Air. Desktop Magazine, 234 (December/January), 52-53.
Polaine, A. (2007). Foreign Policy: Thinking Laterally. Desktop Magazine, 233 (Novemer), 52-53.
Polaine, A. (2007). Foreign Policy: Touchy Feely. Desktop Magazine, 232 (October), 54-55.
Polaine, A. (2007). Foreign Policy: This Happened. Desktop Magazine, 231 (September), 48-49.
Polaine, A. (2007). Foreign Policy: Sweet Dreams. Desktop Magazine, 230 (August), 34-35.
Polaine, A. (2007). Foreign Policy: Non Format. Desktop Magazine, 228 (June), 68-70.
Polaine, A. (2007). Foreign Policy: A different set of design principles. Desktop Magazine, 227 (May), 66-67.
Polaine, A. (2007). Foreign Policy: Zeitguised. Desktop Magazine, 227 (March), 66-69.
Polaine, A. (2007). Foreign Policy: Northern Soul. Desktop Magazine, 226 (April), 66-68.
Polaine, A. (2007). Foreign Policy: Live|Work at your service. Desktop Magazine, 224 (February), 36-37.
Polaine, A. (2006). Foreign Policy: A galaxy of ideas. Desktop Magazine, 220 (September), 40-42.
Polaine, A. (2006). Foreign Policy: It’s a beautiful day. Desktop Magazine, 218 (July), 48-50.
Polaine, A. (2006). Foreign Policy: A brand new world. Desktop Magazine, 216 (May), 30-32.
Polaine, A. (2006). Foreign Policy: Shaking things up. Desktop Magazine, 213 (February), 42-43.
Polaine, A. (2006). Foreign Policy: Starstruck. Desktop Magazine, 212 (December/January), 68-69.
Polaine, A. (2005). Foreign Policy: Web Wizards. Desktop Magazine, 211 (November), 64-65.
Polaine, A. (2005). Foreign Policy: On the line with Jon Burgerman. Desktop Magazine, 210 (October), 60-61.
Polaine, A. (2005). Foreign Policy: Neuromantics. Desktop Magazine, 209 (September), 76-77.
Polaine, A. (2005). Foreign Policy: Tronic Studio. Desktop Magazine, 208 (August), 72-73.
Polaine, A. (2005). Foreign Policy: Daniel Brown. Desktop Magazine, 207 (July), 32-33.
Polaine, A. (2005). Foreign Policy: Making the invisible visible. Desktop Magazine, 206 (June), 68-70.
Polaine, A. (2005). Foreign Policy: the-phone-book. Desktop Magazine, 204 (April), 54-55.
Polaine, A. (2005) Foreign Policy: 37 Signals, Desktop: Issue 203, February 2005, Niche Media Pty. Ltd., Australia.
Polaine, A. (2005) Foreign Policy: Jon Hicks, Desktop: Issue 202, February 2005, Niche Media Pty. Ltd., Australia.
Polaine, A. (2005) Foreign Policy: Jonathan Harris, Desktop: Issue 201, January 2005, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) The Battle of the Sexes, Desktop: Issue 201, January 2005, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy: Ray Lewis, Desktop: Issue 200, December 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Cow-gum and Scalpels, Desktop: Issue 200, December 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy: Claystation, Desktop: Issue 199, November 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Wireless: Mobile Animation, Desktop: Issue 199, November 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Dialogue: Monika Mulder, IKEA, Desktop: Issue 198, October 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy: Cute Circuit, Desktop: Issue 198, October 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy: Mixing it with Soda, Desktop: Issue 197, September 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy: Patrick Sundqvist, Desktop: Issue 196, August 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Game: First to the Finnish, Desktop: Issue 196, August 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Dialogue: Taking a Poke at advertising online, Desktop: Issue 196, August 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy*: Cuban Council,* Desktop: Issue 195, July 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Colour*: Painting by numbers,* Desktop: Issue 195, July 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Dialogue*: John Warwicker,* Desktop: Issue 194, June 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Wireless*: Mega Mobiles,* Desktop: Issue 193, May 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Dialoge*: Mark Pesce, The Future of Interactive Media,* Desktop: Issue 193, May 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Will and Sam’s Excellent Adventure, COFA magazine: Issue 10, Winter 2004, COFA, UNSW, Australia.
Polaine, A. (2004) Foreign Policy: Skop, Desktop: Issue 192, April 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) State of Web Design, Desktop: Issue 192, April 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Dialogue: Garry Emery, Desktop: Issue 191, March 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy: Romandson, Desktop: Issue 191, March 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Second to None, Australian Creative: Feb/March 2004, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2004) Dialogue: Susan Cohn, Desktop: Issue 190, February 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Foreign Policy: State, Desktop: Issue 190, February 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2004) Dialogue: Paul Priestman, Desktop: Issue 189, January 2004, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Amit Pitaru, Desktop: Issue 188, December 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Local Legends: Reg Mombassa, Desktop: Issue 188, December 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Dialogue: Malcolm Garrett, Desktop: Issue 187, November 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Luigi de Aloisio, Desktop: Issue 187, November 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Thebigspace, Desktop: Issue 186, October 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) New Media: The Erosion of Process, Desktop: Issue 185, September 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: The Future of the Past: Bauhaus, Desktop: Issue 185, September 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Havin’ Some Fun: Young Guns, Australian Creative: Aug/Sep 2003, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2003) Europe: Pretty in Pink, Desktop: Issue 184, August 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Shine On, Desktop: Issue 184, August 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: LeCielEstBleu, Desktop: Issue 183, July 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Built by Robots: Robot DNA, Australian Creative: Jun/July 2003, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Lost In Space, Desktop: Issue 182, June 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Digital Kitchen, Desktop: Issue 181, May 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) ATV Awards, Australian Creative: Apr/May 2003, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Tree-Axis, Desktop: Issue 180, April 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Rearview: Selling Audiences Cheap, Desktop: Issue 179, March 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Orisinal Emotion, Desktop: Issue 179, March 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Big Pictures, Australian Creative: February/March 2003, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: Seeing the World in Hi-ReS!, Desktop: Issue 178, February 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2003) Foreign Policy: The Omnium Project, Desktop: Issue 178, February 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Foreign Policy: Dutch Tilt, Desktop: Issue 177, December 2002 / January 2003, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Packaging: Finding the Right Chemistry, Desktop: Issue 177, December/January 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Foreign Policy: The Chopping Block, Desktop: Issue 176, November 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Foreign Policy: Second Story, Desktop Issue 175, October: 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) e-Paper, Desktop Issue 175, October: 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Rearview: Design Dilemmas, Desktop: Issue 174, September 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Foreign Policy: A Spoonful of Fork, Desktop: Issue 174, September 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) State of Play: Music in Advertising, Australian Creative: Spring 2002, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2002) State of the Interactive Nation, Desktop: Issue 173, August 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Foreign Policy: Less Rain More Warmth, Desktop: Issue 173, August 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (as Klem. F) (2002) Videostars: Up In Flames, Desktop: Issue 172, July 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Foreign Policy: onedotzero, Desktop: Issue 172, July 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Foreign Policy: Viva Fabrica, Desktop: Issue 171, June 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Protecting the Extension of Your Personal Space, The Sydney Morning Herald, 14th June 2002, Fairfax, Australia.
Polaine, A. (2002) Foreign Policy: French Fruit, Desktop: Issue 170, May 2002, Niche Media Pty. Ltd., Australia.
Polaine, A. (2002) Ringmaster: The Lord of the Rings, CGI: Volume 7, Issue 3, March 2002, Townhouse Media, UK.
Polaine, A. (2001) Fresh Round Up, Desktop: Issue 168, December 2001, Niche Media Pty. Ltd., Australia.
Polaine, A. (2001) Under the Tomato Skin, Australian Creative: Summer 2001, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2001) Freshening Up, Australian Creative: Spring 2001, Yaffa Publishing Group Pty. Ltd., Australia.
Polaine, A. (2001) After Effects 5.0, Metro: No. 133, 2001, Australian Teachers of Media (ATOM), Australia.
Polaine, A. (2001) Hands Free Broadband, Digital Media World: Issue 30, November 2001, Digital Media World Pty. Ltd., Australia.
Polaine, A. (2001) Making the Cut, CGI: Volume 6, Issue 9, September 2001, Content Republic, UK.
Polaine, A. (2001) Apple’s DVD Studio Pro, Metro: No. 129/130, 2001, Australian Teachers of Media (ATOM), Australia.
Polaine, A. (2000) OmniRom v1.1 - IdN released CDROM, Vol 7 No.3, Systems Design Ltd, Hong Kong.
Polaine, A. (2000) OmniRom v1.1 - Monument released CDROM, issue 36: Terraplanet Press Ltd, Australia.
Polaine, A. (2000) Animal Logic: The Wizards of Oz, CGI: Volume 5, Issue 3, March 2000, MDI Ltd., UK.
Polaine, A. (1999) Design is all Upside Down, Creative Review: Volume 19, No. 12, December 1999, Centaur Communications, UK.
Polaine, A. (1999) A Fistful of Plug-ins, CGI: Volume 4, Issue 10, November 1999, MDI Ltd., UK.
Selected Press Articles and Citations
Carter, M., Geczy, A. (2006) Re-framing Art, Art in the Digital Age, UNSW Press, Sydney, Australia.
Cameron, A. (2004) The art of experimental interaction design, International designers Network IdN Special 04. Systems Design Ltd, Hong Kong.
Bersten, R. (2003) Desktop Cinema, Inside Film, August 2003, If Media, Sydney, Australia.
Brock, R. (2002) Inspiring Creative Web Design, AVA Publishing SA, Switzerland, 2002.
Crompton, M. (2002) Under the Gaze, Privacy Identity and New Technology, proceeds of 75th Congress of Union International des Advocats, Sydney, Australia.
Popp, A. (2001) FC2001, International designers Network (IdN): Vol 8 No.6, 2001/2002, Systems Design Ltd, Hong Kong
Editorial (2001) Animal Logic Takes Scientific Route, New Media Creative, May 2001, Centaur Communications, UK
Editorial (2001) A New Virtual Design Studio, International designers Network (IdN): Vol 7 No.3, 2000, Systems Design Ltd, Hong Kong
Editorial (2001) WWWhat? Website pick of the month - International designers Network (IdN): Vol 7 No.3, 2000, Systems Design Ltd, Hong Kong
Manovich, L. (2001) The Language of New Media, MIT Press, USA, 2001
Nerlich, D. (2000) Tech Talk: Alex Proyas Wants to Play With Your Brain, Independent Filmmaker Magazine, No. 29, November 2000, Wordsworth Communications Pty. Ltd., Australia.
Editorial (2000) Animal Logic»Lara Croft, Flips Magazine, No. 3, Systems Design Ltd., Hong Kong.
Gower, R. (2000) Film Making Goes Online, Australian Creative, Spring 2000, Yaffa Publishing Group, Australia.
Gower, R. (2000) Interface Design with Logic, Australian Creative, Spring 2000, Yaffa Publishing Group, Australia.
Stringer, H. (2000) The Dancing Baby Principle, The Industry Standard, Vol 1 No. 6, July 31, 2000, IDG, Australia.
McGillick, P. (2000) Omnium [vds]: On-Line Design Education, Monument: issue 30, June/July 2000, Terraplanet Press Ltd, Australia.
Gower, R. (1999) Omnium[vds]: the Worlds First Interactive Design Classroom, Australian Creative: Spring 1999, Yaffa Publishing Group, Australia.
Walton, R. (1998) Cool Sites, Hearst Books International & Duncan Baird Publishing, UK, 1998.
Performances and Exhibitions
Polaine, A. (2006) Time Sketches, The Powerhouse Museum, Sydney.
Polaine, A. (2002) Interactive video performance: d>Art02 Launch,The Museum of Contemporary Art, Sydney, 2002
Polaine, A. (2001) Interactive performance: Static Museum, Artspace, Sydney, 2001
Polaine, A. (1999) Projected installation: Small Red Car Exhibition: International Collaborative Online Design Works, SCDA, Circular Quay, Sydney
Polaine, A. (1999) Antirom: RGB Performance, Transcinema, San Francisco, 1999
Polaine, A. (1999) Antirom: RGB Performance, Sydney Design ‘99 Conference, Sydney Convention and Exhibition Centre, Darling Harbour, Australia, 1999
Polaine, A. (1998) Antirom: Interactive Music Toys, Opera Totale, Venice, Italy, 1998
Polaine, A. (1998) Antirom: RGB Performance, VideoBrasil, Sào Paulo, Brazil, 1998
Polaine, A. (1998) Antirom, Fuse, San Francisco, USA, 1998
Polaine, A. (1998) Antirom: RGB Performance, Cyber Theatre, Brussels, Belgium,1998
Polaine, A. (1998) Antirom: RGB Performance, onedotzero Digital Film Festival, Institute of Contemporary Arts, London, UK, 1998
Polaine, A. (1998) Antirom: Is Magic Johnson There, onedotzero Digital Film Festival, Institute of Contemporary Arts, London, UK, 1998 Polaine, A. (1998) Antirom: Karaoke, onedotzero Digital Film Festival, Institute of Contemporary Arts, London, UK, 1998
Polaine, A. (1997) Antirom: ‘classic’, Razorfish’s Thenvelope Gallery, online, 1997
Polaine, A. (1997) Antirom: Interactive Performance, Digital Jam, London, UK, 1997
Polaine, A. (1997) Antirom: Wired Magazine’s Hot Wired RGB gallery, online, 1997
Polaine, A. (1997) Antirom: Interactive Performance, Festival of Cinema and New Media (FCMM), Montreal, Canada 1997
Polaine, A. (1997) Antirom: Interactive Sound Toys, Sonar Advanced Music Festival, Barcelona, Spain 1997
Polaine, A. (1997) Antirom: Interactive Sound Toys, onedotzero Digital Film Festival, Institute of Contemporary Arts, London, UK, 1997
Polaine, A. (1997) Antirom, Imagina, Monte Carlo, Monaco, 1997
Polaine, A. (1997) Antirom, International Film Festival, Rotterdam, Netherlands, 1997
Polaine, A. (1997) Antirom, Video Positive 1997, Liverpool, UK, 1997
Polaine, A. (1997) Antirom; Sony Playstation Collaboration, The Power of Erotic Design, The Design Museum, London, UK, 1997
Polaine, A. (1996) Antirom: Jam, JAM, The Barbican, London, UK, 1996
Polaine, A. (1996) Antirom, Explore Europe, Copenhagen, Denmark, 1996
Polaine, A. (1996) Antirom, Artifices 4, Salle de la Légion dhonneur, Paris, France, 1996
Polaine, A. (1996) Antirom, Electra 96, Oslo, Norway, 1996
Polaine, A. (1996) Antirom, Fringe Film and Video Festival, Edinburgh, Scotland, UK, 1996
Polaine, A. (1996) Antirom, World Wide Video Festival, The Hague, The Netherlands, 1996
Polaine, A. (1996) Antirom, Burning The Interface, The Museum of Contemporary Art, Sydney, Australia, 1996
Polaine, A. (1996) Antirom, Siggraph ‘95, Los Angeles, USA, 1995
Polaine, A. (1995) Antirom, Electric Dreams, The Institute of Contemporary Arts, London, UK, 1995
Polaine, A. (1994) Antirom, Camerwork Gallery, London, UK, 1994
Grants and Awards
2011 Interdisziplinärer Schwerpunkt «Gebäude als System»: Buildings as Hybrid Communication Hubs. Hochschule Luzern, Switzerland.
2010 Interdisziplinärer Schwerpunkt «Gebäude als System»: HAAL - Human Centred Design for Ambient Assisted Living. Hochschule Luzern, Switzerland.
2009 Internal Funding Grant: Creative Waves - Service Designing Education. Hochschule Luzern, Switzerland.
2005 Conference & Travel Grant: REFRESH! First International Conference on the Histories Of Media Art, Science and Technology, Banff Institute, Canada. College of Fine Arts, The University of New South Wales, Australia.
2004 UNSW Postgraduate Coursework Learning and Teaching Award: Bennett, R., Chan, L., Blackmore, M., McIntyre, S., Polaine, A., Improving accessibility, engagement and experience for postgraduate (coursework) students in art and design through the provision of a course-specific online information literacy assistant.
2004 Conference & Travel Grant: Fourth International Conference on Design and Emotion, Ankara, Turkey. College of Fine Arts, The University of New South Wales, Australia.
2004 COFA Online Fellowship: Collaboration and Play in Interactive Art and Design. College of Fine Arts, The University of New South Wales, Australia.
2004 COFA Online Fellowship: The Language of Interactivity. College of Fine Arts, The University of New South Wales, Australia.
2004 Faculty Research Grant: Developing a language of interactivity through the theory of play. College of Fine Arts, The University of New South Wales, Australia.
1997 British Design and Art Direction Silver Pencil awarded for Levi’s Strauss & Co Ltd. Interactive Kiosk
1994 New Collaborations grant: Antirom. The Arts Council of Britain, UK.
Other Notable Activities
2014 Jury Member, Student Competition, [Interaction ‘14], Amsterdam.
2013 Jury Member, One Show Interactive Awards.
2010 Editorial Board Member, Touchpoint: The Journal of Service Design Education Special Issue.
2010 Co-Chair, Student Competition, Interaction ‘11, Boulder, Colorado.
2009 Jury Member, Art Directors Club Awards - Interactive, New York.
2008 Editorial Board Member, Fibreculture Journal
2007 Jury member, Webcuts 2007, Germany
2007 Conference paper referee, ConnectEd: International conference on design education, Sydney, Australia
2006 Guest Professor Gestaltung medialer Umgebungen, Bauhaus Universität, Weimar, Germany
2006 Conference paper referee, Engage: Interaction, Art and Audience Experience conference, UTS, Sydney
2006 Co-convener, The Omnium Creative Network
2005 Special Guest for Creative Waves, International online student design project, ICOGRADA & The Omnium Project.
2005 Conference paper referee, IE2005, UTS, Sydney.
2004 11th Australasian Interactive Media Industry Association Awards judging panel
2004 Guest Professor, Tainan National College of the Arts, Taiwan
2003 Collaboration on United People project, Fabrica, Treviso, Italy
2003 Conference Paper Peer Reviewer, Create.ed Conference*, RMIT, Melbourne, Australia*
1999 AWARD Awards judge, Australia