Doctor's Note

Stressed interpersonal dynamics at work are really common. It forms a large chunk of my design leadership coaching conversations. How might we tackle these …

What is the right balance between direction and micromanagement? Transcript Intro [00:00:00] Andy Polaine: What is the right balance between direction and …

The big news that I am late blogging about is that Ben Reason, Lavrans Løvlie and I have completed the second edition of our book Service Design: From Insight …

Would you prefer to quit rather than have a difficult conflict conversation with someone at work? In this coaching reflection video, I want to talk again about …

Have you ever said, I just want to do the design work and have its value recognized without all the politics? Maybe you’re looking at it from the wrong …

How do move forward when you get into clashes and power struggles? We often get into situations when we feel unheard or want to assert our opinion, especially …

Sometimes doing your job means actually doing your job. Yet one of the habits we find hard to shake in a leadership role is seeking permission for doing what we …

This week’s Coaching Reflections video is all about valuing your time. Your time is the fossil fuels of your life. You don’t know how much is left …

I’ve come to think of AI as a double polluter. Not only are the energy and water costs enormous for most of the unnecessary use cases, but the output goes …

When we using indirect, hedging language and people please, we can actually end up being selfish by accident, because we’re asking them to do the …