Andy Polaine
Alexandra Jamieson & Bob Gower – Radical Alignment
Alexandra Jamieson and Bob Gower on their book Radical Alignment: a framework for difficult conversations that avoids win/lose dynamics and builds genuine agreement.
Power of Ten
Jim Kalbach - Jobs To Be Done
Jim Kalbach on the Jobs to Be Done framework, mapping experiences, and leading customer experience at MURAL during a period of explosive remote-work growth.
A new home for Power of Ten
Power of Ten moves to its own home after two years on the This is HCD network, with a new feed on iTunes, Spotify, and Audioboom.
Tutti Taygerly – Design Leadership
Tutti Taygerly on her journey from Stanford to design leadership at Facebook, and why moving from making pixels to making culture is a surprisingly natural shift.
Jeff Sussna – Services as a chain of promises
Jeff Sussna on systems and design thinking, empathy in DevOps, and why services are best understood as a chain of promises between provider and customer.
Douglas Ferguson - Beyond the Prototype
Douglas Ferguson on his book Beyond the Prototype: a six-step plan for escaping the post-sprint slump and moving ideas from discovery to launch.
Senongo Akpem - Cross-Cultural Design
Senongo Akpem on how shifting cultural contexts shaped his thinking on design and communication, the foundation of his A Book Apart title Cross-Cultural Design.