Rants

Second Life is like an empty restaurant

I wrote a post a while back about how dull I thought it was that Adaptive Path were researching Second Life (along with many, far too many, media academics). I …

John Gruber on the iPhone

John Gruber is one of the few Apple advocates that writes with intelligent consideration rather than just being an over-enthused fanboy. He has just written a …

Stealing the soul of design

There’s a great piece by Rick Poynor in Icon called The Soul of Design in which he de-bunks many of the management consultant myths and misunderstanding …

Adaptive Path research Second Life. Yawn.

It’s been interesting (in that way that your mum says your clothes are ‘interesting’) to see all the hype excitement about Second Life build …

Company relationships are like a marriage

Kathy Sierra over at Creating Passionate Users just made a brilliant comparison of customer relationships to personal relationships. She points out that many …

Notes from Transmediale 07

In general the main exhibition of Transmediale 07 left me pretty unimpressed. But that may be due to my general cynicism (or arrogance - I prefer cynicism) - …

Why people hate mobile phone companies

It really can’t be that hard, smart customer service from mobile telcos. Have these people learned nothing? Here was my experience of Vodafone and …