rosenfeld media

Collaborative long form writing – the story behind the book

A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different thoughts and styles of writing. I wrote a post on the Luzern MA Design site called Collaborative Long Form Writing that goes into the details.

It also contains some never-before-published behind-the-scenes photos!

Service Design: From Insight to Implementation is here!

I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a …

Writing a new book on Service Design

I’m thrilled to be able to announce that myself and live|work’s Ben Reason and Lavrans Løvlie have signed with Rosenfeld Media to write our …