Talk & Workshops at UX Week 2014
It has been a long time since I have been in San Francisco, so I am thrilled to have been invited to give a presentation and two workshops at Adaptive …
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
It has been a long time since I have been in San Francisco, so I am thrilled to have been invited to give a presentation and two workshops at Adaptive …
I gave a keynote a couple of weeks ago at the 2014 Science-to-Business Marketing Conference in Winterthur and Todd Davey interviewed me afterwards about service …
All the speculation about Apple designing and iWatch and the noise about their acquisition of Beats got me wondering why we do not pay more attention to the …
I’m happy to announce that our book, Service Design: from insight to implementation has just been translated and published in Japanese by Maruzen …
Whilst I’m at it, here’s a great talk by Chris Risdon from the same conference talking about orchestrating touchpoints. His anecdote at the …
I talk a lot about the importance of thinking about the story of your product or service. I have always assumed this has to do with my background of studying …
A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different …
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