Your Failure of Service Is Another's Opportunity
Some of you have no doubt read Dustin Curtis’s post about the incompetence of American Airlines & The Fate of Mr. X. American Airlines fired Mr. X for …
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Some of you have no doubt read Dustin Curtis’s post about the incompetence of American Airlines & The Fate of Mr. X. American Airlines fired Mr. X for …
Photosketch: Internet Image Montage provides a simple way to make image composites by doodling a picture, adding labels and then letting the engine scour the …
(Photo credit: xrrr on Flickr) Amazon’s entire offering really boils down to two things. The first is to facilitate a person in a warehouse somewhere …
Regular readers of Playpen may have notice things have been somewhat quiet around here recently. There are two reasons for this. One is that Twitter has made an …
I’m very pleased to have been asked by AGDA to speak at the first Design A Better World conference in Sydney with the tricky topic, “How Can Graphic …
Philips Design has created a boardgame called Spark to help generate insights. It looks like it is a pretty simple premise – there are a set of characters …
Lovely video from design and research consultancy MAYA on the difference between information and the form we give it. I came across this on David …
Subscribe to my newsletter, Doctor's Note