So, Orange just announced their new Orange Unique service, a convergence of home phone, mobile phone and broadband. The question is, will their customer service match the product?

It’s not that radically different from BT’s Fusion service, though I think you get more. Here’s the Orange Unique low-down:

  • Inclusive calls from home, over your broadband connection
  • Up to six Unique phones per home, and up to three people can make calls at once, even when you’re surfing the Internet
  • Dedicated customer helpline for registration and support
  • Fast broadband connection up to 8 meg. Top speeds vary due to your distance from your local exchange
  • From £50 a month including broadband package and free phone

It’s still not quite a Wi-Fi phone and mobile and landline all in one, but it’s close. I’d like a phone like the Vonage Wi-Fi ones (that can hook into almost any Wi-Fi network) as well as it hooking into my home network and mobile. But it’s pretty close and the multiple phone connections are great news. I wish they had it here in Germany though.

So, a dedicated customer helpline for Unique? Hope it works better than their normal customer helpline and why not just get this stuff right across the board?

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