Andy Polaine
Linn Vizard — Service Design for Real World Outcomes
Linn Vizard, co-founder of Service Design Toronto and founder of Made Manifest, on what it takes to deliver service design that creates real, measurable change for real people.
Power of Ten
Aparna Rae – Diversity, Equity & Inclusion Requires Deep Structural Change
Aparna Rae on why diversity, equity and inclusion initiatives stall without structural change, and why transparency is the most powerful lever organisations consistently underuse.
Sara Wachter-Boettcher – Breaking the Gaslighting Cycle of People Pleasing & Overwork
Sara Wachter-Boettcher on why designers keep throwing themselves against immovable organisational structures, and how to break the cycle of people-pleasing and overwork.
Alison Coward - Workshop Culture
Alison Coward on building teams that thrive through her five-pillar framework of alignment, cohesion, communication, design, and change, drawn from her book Workshop Culture.
Kate Tarling - The Service Organization
Kate Tarling on how large organisations can create successful services by changing how they work, not just what they deliver, drawing on her book The Service Organization.
Pierce Otlhogile-Gordon – The Space Between Transformation and Liberation
Dr Pierce Otlhogile-Gordon on the complexity of design and innovation across the world, and the crucial difference between transformation and actual liberation in practice.
Sheryl Cababa – Systems Thinking for Designers
Sheryl Cababa on her book Closing the Loop, using systems thinking and equity-centred design to tackle complex problems beyond the screen.