Andy Polaine
Research and Experience Prototyping Tools, Tips and Apps
I have been giving lists of experience prototyping tools and tips for doing research to quite a lot of students recently, so I thought I would start compiling …
Writing & Thinking
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Life is a prototype - fail early and often.
We live in a culture that encourages envy. Envy for products we don’t own, lifestyles we don’t have, happiness we believe others have. Growing up …
Touchpoint Observatory: One company’s junk service is another company’s gold
In Germany and Switzlerand1 there is an accepted culture that contracts for most services can be renewed for a year – sometimes even two – automatically if you …
Touchpoint Observatory: ICE restaurant car
Breakfast on the German ICE train While there are a few things not to like about German trains - officious staff, annoyingly slow ticket machines - it’s …
Kickstarter, Pitchforks and Torches
Kickstarter, Pitchforks and Torches – the latest update from Casey Hopkins’s Elevation Dock Kickstarter project has a priceless paragraph about the …
Bye, Hillman. Knowing you has been a privilege.
Photo: Gabriel de Urioste What a sad thing to hear. The very brilliant and lovely Hillman Curtis died on the 17th April at the too-young age of 51. I watched …
All companies are going to become software companies.
All companies are going to become software companies. Jon Kolko trying out some provocative thoughts. Obviously the idea that all products are services appeals …
Photo check deposits fail from Chase Mobile App
Photo check deposits fail from Chase Mobile App – Marco Arment details why Chase’s idea of a mobile app with which you can photograph your cheques and …
Entrepreneur designers in final form
Entrepreneur designers in final form - Liz Danzico has posted a thorough set of links to SVA’s IxD MA (@svaixd) brilliant course (in Europe we would say …
Does Your Research Exist?
Does Your Research Exist? Another great list of tips from John Thackara about how to get your research out there in a useful way. These three are particularly …
Design research: sorting your shoe walking from your talk talking «
Design research: sorting your shoe walking from your talk talking « is a good piece on being realistic about design research and choosing the appropriate method …
On The Value of Tinkering
On The Value of Tinkering is a thoughtful piece by Jeff Howard on the issues of teaching service design: An entire generation of web designers have bootstrapped …
Germany Is a Nation of Grumblers
Germany Is a Nation of Grumblers says SAP Co-Founder Hasso Plattner. Maybe they wouldn’t be if SAP’s software wasn’t so awful. There’s a …
How to tell managers they're wrong about UX research and still get hired
How to tell managers they’re wrong about UX research and still get hired from Dave Travis over at Userfocus. Heard these before? ‘Market research uses …
Design for a two speed world
Design for a two speed world is a painful example of how a number of small touchpoint gaps lead to a service experience crevasse from made by many’s …