Andy Polaine
Presenting a nested set of meta-principles for service design
A rather last minute post to mention that I’m on my way to the EAD Crafting the Future Conference at the HDK, School of Design and Crafts in Gothenburg, …
Writing & Thinking
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Draft. Write Better.
Draft is a way for writers to collaborate online writing in Markdown with version control. It’s very straightforward so far, which is probably a good way …
Moving Playpen's RSS Away From Feedburner
Since Google is shutting down Google Reader, it seems pretty likely that Feedburner is going to get axed at some point too. So, I have decided to move …
No-rage CSS layout
Learn Layout is a great little site. I can code HTML and CSS, but not brilliantly and I don’t have to do it that often. When I do, I always have to re-cap …
Service Design: From Insight to Implementation is here!
I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post …
A Golden Rule for Interactions and Life
Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response …
O'Reilly Webcast: Designing cross-channel service experiences
A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled …
Director 12 Publishes to iOS and Adobe's Wallet
The new release of Director 12 publishes to iOS, which is big news to old Director hands like me. I believed that Adobe had let Director starve to death in the …
Guide to Camera Types for Interactive Installations
Guide to Camera Types for Interactive Installations is an absolutely brilliant, detailed round-up by Blair Neal (@laserpilot). I recently had to do some …
Self-Ethnography and the Quantified Life
(Image: Nick Felton’s public data on Daytum) Marius Watz has put together a great compilation of “possible resources of interest in connection with …
Students, Ideas & Prototyping
While perusing Nicolas Nova’s post on Prototyping session with post-its and cardboard at EPFL I followed his link to Stickers on Boxes, a …
Marco on The Surface
Marco on The Surface is a great subjective account of visiting a Microsoft store and trying to have a go on a Surface Tablet. This bit sums it all up: The …
Kickstarting the Light Fantastic
I just backed a new Kickstarter project, Light by Moore’sCloud. What is it? Here: The light that turns you on Beautiful, intelligent, connected light. …
Mapping The Entertainment Ecosystems
Mapping The Entertainment Ecosystems has already been blogged by John Gruber so you have already read it, so this is more for my own reference as anyone …
Dropbox's Mental Models Are Broken
As Dropbox develops and expands, decisions they have made early on are tying them, and their users, in knots. The biggest problem they have is that they keep …