Services need to manage reverse ID better
Having finally relocated to a permanent address in Sydney and re-docking with government and utilities, I’ve been experiencing the whole gamut of customer …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Hello UX Australia 2016
Just a quick note to say I’m heading to Melbourne for UX Australia 2016 where I’ll be running my Design a Service in Six Hours workshop and also …
The Circular Economy Officer
There’s an interesting short piece over at Sustainable Brands asking whether we need a new kind of CEO - a Circular Economy Officer. They interviewed my …
You drive me crazy — considering the brand and human experiences of autonomous cars
Photo: Steve Jurvetson When Google’s self-driving Lexus cut off Delphi Automotive’s self-driving Audi, forcing it to take “appropriate …
Service Design masterclass links and goodies
I recently taught a Service Design in Helsinki for Ratekoulutus and put together a set of links for the participants. They have their own special, private page …
Switching hemispheres
I have some big news to announce. After six years teaching and researching service design at the Hochschule Luzern I will be leaving my post there at the end of …
The Apple Watch, skeuomorphism and metaphors
I had a Twitter exchange with John Gruber yesterday in response to his point about the Apple Watch and skeuomorphism: I don’t think iOS or OS X needed to eschew …
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