How much is good service worth? £25m for Amazon UK.
(Photo credit: xrrr on Flickr) Amazon’s entire offering really boils down to two things. The first is to facilitate a person in a warehouse somewhere …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Teaching Service Design at Lucerne School of Art and Design
Regular readers of Playpen may have notice things have been somewhat quiet around here recently. There are two reasons for this. One is that Twitter has made an …
How Can Graphic Design Help Save The Planet?
I’m very pleased to have been asked by AGDA to speak at the first Design A Better World conference in Sydney with the tricky topic, “How Can Graphic …
Sparks - Playful Innovation
Philips Design has created a boardgame called Spark to help generate insights. It looks like it is a pretty simple premise – there are a set of characters …
Confusing Information with the Form
Lovely video from design and research consultancy MAYA on the difference between information and the form we give it. I came across this on David …
The Little Man in the Box
All of us anthropomorphise our machines, perhaps no more so than the car and the computer. Hi, A Real Human Interface from Multitouch Barcelona (an interaction …
Schematic and Public Multitouch Social Interaction
Joel Johnson’s exclusive (on Vimeo?) video and interview with the folks at Schematic about their new touchwall shows them dealing with some interesting …
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