Derek & Clive's Labels sketch
Derek & Clive’s Labels sketch is Peter Cook and Dudley Moore tackling service design in a discussion about the use of labels. (Note:This is very much …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Touchpoint Observatory: Send your post from the restaurant
This restaurant in Freiburg, Germany, called Omas Küche (Grandma’s Kitchen) was super family-friendly, but what caught my eye was the first page of the …
Touchpoint Observatory: Armed Ticket Collectors
These people - five in total - were ticket inspectors on an early afternoon bus in Luzern, Switzerland, very much a tourist destination. So why are they dressed …
Accepting Less
Accepting Less is a plea from designer James Victore about getting back on the right path in life - downshifting, essentially. “Emails, chats, texts, …
Designer Founders
Designer Founders is a “non-profit book of 35+ rare personal interviews with the founders of tech-startups who have various design backgrounds.” …
The Myth of the Brand New Innovation Myth
The Myth of the Brand New Innovation Myth I hear a lot of talk about innovation in my travels as an academic and consultant in service design. Innovation is not …
Master level program in Social and Collaborative Housing: Designing, planning and managing the contemporary housing
A new Master level program in Social and Collaborative Housing: Designing, planning and managing the contemporary housing has been organized by the POLI.design …
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