Andy Polaine
Not More Products - Uncovering Local Networks
I spent a day last week with Lavrans and Ben from Live|Work putting our brains together for a project we hope will help spread lots of ideas about service …
Writing & Thinking
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Creative Waves - COTEN - Call for Participants
When it comes to thinking about higher education designers – or perhaps just design academics – seem to suddenly forget everything they know. We teach the …
CRT Suicides
There has been a rise in CRT monitor suicides due to the ever growing popularity of LCD screens.
Dial4Light
Video loads from YouTube on play — Google's privacy policy applies. There was an interesting report on 3Sat here in Germany the other day about street …
PaperC - Replacing the Library Photocopier
A recently launched service in Germany called PaperC (Twitter: @Paper_c) looks like it might become a pretty handy resource for students and researchers. It is …
Interviews with Jona Piehl and Tom Roope
The latest set in the series of interviews I did for COFA Online have now gone online. Jona Piehl from Land Design Studio talks about the challenges and role of …
Does Graphic Design Have Superpowers?
(Photo: ndinneen) Rich Smith, a graphic design student in the UK wrote to me about the presentation I gave at AGDA’s Design A Better World event. He …
Is Design Research Useless for Innovation?
Don Norman has just posted a very provocative and thoughtful piece about the value of design research, or not. “I’ve come to a disconcerting …
Time-shifting payments with Sprize and Swiss Rail
Gap’s new pilot service, Sprize, deals with an age-old irritation. You buy something at full-price only to find it reduced in a sale a few days later. It …
Printing Your Toast
Congratulations to one of my MA students at Luzern, Othmar Mühlebach, who has just won the second prize at the Berner Design Awards for his toaster re-design. …
Interviews with Nik Roope, Troika & Mark Hauenstein
Most of the interviews we shot for COFA Online have now gone online. A few others with Jona Piehl from Land Design Studio and Nik’s brother, Tom Roope …
Interviews with Brendan Dawes and Simon Waterfall
A few months ago I trekked around London with my filmaker and editor friend Rachel to shoot a whole load of interviews with designers and artists for …
Your Failure of Service Is Another's Opportunity
Some of you have no doubt read Dustin Curtis’s post about the incompetence of American Airlines & The Fate of Mr. X. American Airlines fired Mr. X …
Photosketch
Photosketch: Internet Image Montage provides a simple way to make image composites by doodling a picture, adding labels and then letting the engine scour the …
How much is good service worth? £25m for Amazon UK.
(Photo credit: xrrr on Flickr) Amazon’s entire offering really boils down to two things. The first is to facilitate a person in a warehouse somewhere …