Doctor's Note

A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.

Touchpoint Observatory: Send your post from the restaurant

This restaurant in Freiburg, Germany, called Omas Küche (Grandma’s Kitchen) was super family-friendly, but what caught my eye was the first page of the …

Touchpoint Observatory: Armed Ticket Collectors

These people - five in total - were ticket inspectors on an early afternoon bus in Luzern, Switzerland, very much a tourist destination. So why are they dressed …

Accepting Less

Accepting Less is a plea from designer James Victore about getting back on the right path in life - downshifting, essentially. “Emails, chats, texts, …

Designer Founders

Designer Founders is a “non-profit book of 35+ rare personal interviews with the founders of tech-startups who have various design backgrounds.” …

The Myth of the Brand New Innovation Myth

The Myth of the Brand New Innovation Myth I hear a lot of talk about innovation in my travels as an academic and consultant in service design. Innovation is not …

Master level program in Social and Collaborative Housing: Designing, planning and managing the contemporary housing

A new Master level program in Social and Collaborative Housing: Designing, planning and managing the contemporary housing has been organized by the POLI.design …

Ten rules for writing fiction – Part Two

Ten rules for writing fiction (part two) The second of The Guardian’s series on rules for writing from a survey of established authors. (Part one is here, …