Service Design masterclass links and goodies
I recently taught a Service Design in Helsinki for Ratekoulutus and put together a set of links for the participants. They have their own special, private page …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Switching hemispheres
I have some big news to announce. After six years teaching and researching service design at the Hochschule Luzern I will be leaving my post there at the end of …
The Apple Watch, skeuomorphism and metaphors
I had a Twitter exchange with John Gruber yesterday in response to his point about the Apple Watch and skeuomorphism: I don’t think iOS or OS X needed to eschew …
Stop researching and start doing
Austin Kleon with some sage advice for anyone considering writing a book. It’s all good, but this is especially true: Stop researching, start writing. …
Safety in games, from Shakespeare to Plato to Play Theory
Interesting piece from Jesper Juul on play with this note about Brian Sutton-Smith: On two occasions I heard Brian Sutton-Smith claim that play provides a …
Antirom 20th Anniversary Event
REWIND to 1995 - A collective of young Londoners launches Antirom, a CD-ROM of experimental interactive software, at Cameraworks gallery in Bethnal Green. The …
Comcast Customer Receives Bill Addressed to ‘Super Bitch‘
In our book on service design and elsewhere, we often talk about how much people are at the heart of services. Although branding folk like to speak of products …