Doctor's Note

A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.

No-rage CSS layout

Learn Layout is a great little site. I can code HTML and CSS, but not brilliantly and I don’t have to do it that often. When I do, I always have to re-cap …

Service Design: From Insight to Implementation is here!

I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post …

A Golden Rule for Interactions and Life

Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response …

O'Reilly Webcast: Designing cross-channel service experiences

A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled …

Director 12 Publishes to iOS and Adobe's Wallet

The new release of Director 12 publishes to iOS, which is big news to old Director hands like me. I believed that Adobe had let Director starve to death in the …

Guide to Camera Types for Interactive Installations

Guide to Camera Types for Interactive Installations is an absolutely brilliant, detailed round-up by Blair Neal (@laserpilot). I recently had to do some …

Self-Ethnography and the Quantified Life

(Image: Nick Felton’s public data on Daytum) Marius Watz has put together a great compilation of “possible resources of interest in connection with …