Doctor's Note

A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.

Apple, Beats and wearable tech

All the speculation about Apple designing and iWatch and the noise about their acquisition of Beats got me wondering why we do not pay more attention to the …

Service Design in Japanese

I’m happy to announce that our book, Service Design: from insight to implementation has just been translated and published in Japanese by Maruzen …

Chris Risdon on Orchestrating Touchpoints

Whilst I’m at it, here’s a great talk by Chris Risdon from the same conference talking about orchestrating touchpoints. His anecdote at the …

Dave Malouf on Storytelling and Interaction Design

I talk a lot about the importance of thinking about the story of your product or service. I have always assumed this has to do with my background of studying …

Collaborative long form writing – the story behind the book

A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different …

Smart companies trust people

I just backed David Hieatt’s upcoming book, Do Purpose on the crowd-funded publishing site, Unbound. David is a smart guy and a kind of serial …

Mentalism for service delivery?

I hope I have left enough time between the broadcast of Series 3 of Sherlock, but just in case you are waiting to binge view, the following contains mild …