Organisational Amnesia
I’ve noticed a pattern recently. In the last 18 months or so, I have had three client organisations ask me to come and teach and coach their CX, UX or Service …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Revisiting The Californian Ideology
I finally had a chance to read Derek Thompson’s piece in the Atlantic, The Real Trouble With Silicon Valley in which he laments the fact that “too much American …
Leaving Fjord
Now that the Fjord 2020 Trends are live—of which I’m very proud—I have some news to announce. After four-and-a-half years in various roles at Fjord I have …
A second life for avatars?
Avatars have been part of the Internet for a very long time. I once had a book called Avatars! by Bruce Damer that documented many of the early attempts at …
Moved to Hugo
As previously mentioned, I’ve finally moved off of Wordpress and am running my blog as a static site using Hugo hosted on Netlify. What does this mean for …
Next Conference and eDay
I’ve given a couple of shorter versions of my Creativity in the Age of Synthetic Realities talk recently at Next in Hamburg and Emerce eDay. It’s a …
Design for the long term
During my move from Australia to Germany I somehow missed posting the talk I gave at Web Directions Design 18 called Design for the Long Term (another version …
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