Doctor's Note

Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, Korea. It’s great …

I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service …

Thanks to everyone who came to my workshop at presentation at UX Australia. Below is the deck for my Design to the Power of Ten presentation: UPDATE: The audio …

Having finally relocated to a permanent address in Sydney and re-docking with government and utilities, I’ve been experiencing the whole gamut of customer …

Just a quick note to say I’m heading to Melbourne for UX Australia 2016 where I’ll be running my Design a Service in Six Hours workshop and also …

There’s an interesting short piece over at Sustainable Brands asking whether we need a new kind of CEO - a Circular Economy Officer. They interviewed my …

Photo: Steve Jurvetson When Google’s self-driving Lexus cut off Delphi Automotive’s self-driving Audi, forcing it to take “appropriate …

I recently taught a Service Design in Helsinki for Ratekoulutus and put together a set of links for the participants. They have their own special, private page …

I have some big news to announce. After six years teaching and researching service design at the Hochschule Luzern I will be leaving my post there at the end of …

I had a Twitter exchange with John Gruber yesterday in response to his point about the Apple Watch and skeuomorphism: I don’t think iOS or OS X needed to eschew …